Process Optimization & Analysis Specialist

Peoples Credit Network Finance Co. Inc.; Philippines; On-site; PHP 350,000 - 580,000; Full time

Job summary

Peoples Credit Network Finance Co. Inc. is seeking a Process Analyst to review and assess existing lending and operational processes. The role focuses on identifying inefficiencies and documenting workflows to drive improvements.

You will collaborate with Credit, Sales, Operations, IT, and Finance to map processes, monitor KPIs, and implement system enhancements that boost service quality and profitability.

Qualifications

• Review and analyze existing lending and business processes.
• Identify gaps and propose improvements to speed and accuracy.
• Document workflows, SOPs, and requirements.
• Collaborate with multiple departments to implement system enhancements.
• Monitor KPIs and report on process performance.

Responsibilities

• Review and assess existing lending processes.
• Identify and implement ways to improve efficiency and reduce delays.
• Document workflows, procedures, and process requirements.
• Analyze operational data to identify trends and performance gaps.
• Coordinate with IT on automation and system improvements.
• Track turnaround time, productivity, and errors.
• Develop and maintain SOPs, process maps, and work instructions.
• Collaborate with Credit, Sales, Operations, Finance, and IT.
• Identify process risks and recommend appropriate controls.
• Recommend solutions that improve efficiency and profitability.

Skills

Process analysis

Process improvement

Process mapping

Data analysis

Root cause analysis

KPI monitoring

Documentation

Stakeholder coordination

Risk & controls

Continuous improvement

Job description

Peoples Credit Network Finance Co. Inc. is seeking a Process Analyst to review and assess existing lending and operational processes. The role focuses on identifying inefficiencies and documenting workflows to drive improvements.

You will collaborate with Credit, Sales, Operations, IT, and Finance to map processes, monitor KPIs, and implement system enhancements that boost service quality and profitability.