Payments Lifecycle Analyst — Process Optimization

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorganChase is seeking a skilled professional to drive excellence in digital payments operations. You will analyze complex payment lifecycle issues, apply data-driven insights, and collaborate with senior stakeholders to optimize controls and processes.

The role emphasizes strong communication, adaptability, and leadership within a fast-paced financial environment. The position focuses on improving payment efficiency, risk controls, and cross-functional collaboration while supporting ongoing

Qualifications

• Advanced knowledge of global payment processing operations and systems.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Skills

Global payments knowledge

Data analysis

Communication skills

Cybersecurity awareness

Process improvement

Job description

JPMorganChase is seeking a skilled professional to drive excellence in digital payments operations. You will analyze complex payment lifecycle issues, apply data-driven insights, and collaborate with senior stakeholders to optimize controls and processes.

The role emphasizes strong communication, adaptability, and leadership within a fast-paced financial environment. The position focuses on improving payment efficiency, risk controls, and cross-functional collaboration while supporting ongoing