Lead Logistics Customer Experience & Operations Specialist
Damco Spain SL
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Job summary
Maersk Lead Logistics Customer Experience & Operations Specialist is responsible for ensuring smooth and reliable shipment execution and serving as the main point of contact for customers. You will drive end-to-end service delivery across cross-functional teams to meet performance targets.
The ideal candidate has 3–5 years of experience in logistics operations or related roles, excellent English communication, and a proven ability to translate customer requirements into actionable plans in a
Qualifications
- Bachelor’s degree in Logistics or related field.
- 3–5 years of experience in logistics operations, customer service or shipment execution.
- Strong understanding of end-to-end shipment processes and service level management.
- Proven experience in managing customer interactions and building stakeholder relationships.
- Excellent English communication skills and ability to engage internal/external stakeholders.
- Willing to work in an RTO setup with day shift schedule.
Responsibilities
- Ensure consistent service delivery aligned with customer expectations and internal standards.
- Develop a deep understanding of customers to enable tailored service delivery.
- Ensure timely and accurate delivery of cargo and meet customer-specific performance targets.
- Address ad hoc customer requirements and resolve issues with urgency.
- Adhere to standard processes and operating procedures for compliance.
Skills
Education
Job description
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Provider: login.microsoftonline.com
Purpose: Required for the website to perform properly.
Purpose: Required for the website to perform properly.
Purpose: Supports the website's technical functions.
Purpose: Required for the website to perform properly.
Purpose: Required for the website to perform properly.
Purpose: Required for the website to perform properly.
Purpose: Required for the website to perform properly.
Purpose: Used to share consent across domains.
Purpose: Supports the website's technical functions.
Purpose: Supports the website's technical functions.
Expiry: a year
Data Processor: Salesforce Commerce Cloud
Purpose: Supports the selection of language
Purpose: Supports the integration of a third-party platform on the website.
Purpose: Used for tracking language selection.
Purpose: Supports the selection of language
Purpose: Supports the integration of a third-party platform on the website.
Purpose: Supports the selection of language
Purpose: Used for tracking language selection.
Purpose: Required for the website to perform properly.
Purpose: Supports the website's technical functions.
Purpose: Supports the website's technical functions.
Purpose: Supports the website's technical functions.
Purpose: Supports the website's technical functions.
Purpose: Supports the website's technical functions.
Purpose: Supports the selection of language
Purpose: Supports the website's technical functions.
Provider: .force.com
Purpose: Collects information about the users and their activity on the website. The information is used to analyze user behavior and to deliver personalized content.
Purpose: Required for the website to perform properly.
Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.
Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.
Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.
Purpose: Supports the website's technical functions.
Purpose: Collects information about the website and its contents for reporting and security purposes.
Purpose: Collects anonymous information about the users and their activity on the website for analytics and reporting purposes.
Purpose: Collects anonymous information about the users and their activity on the website for analytics and reporting purposes.
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Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.
Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.
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Data Processor: Google Marketing Platform
Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.
Purpose: Supports the integration of a third-party platform on the website to deliver targeted advertising.
Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.
Purpose: Supports the integration of a third-party platform on the website to deliver targeted advertising.
Purpose: Supports the integration of a third-party platform on the website to deliver targeted advertising.
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Purpose:
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Purpose:
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Purpose:
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Provider: .designsystem.maersk.com
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Data Processor:
Data Processor Privacy Policy:
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Name: nSGt-D87DF755ACB110B815E31930665297B7902E0E6BF7162133
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Job Summary:
Ensure a smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements while consistently meeting service level agreements and performance targets, act as a key point of contact for customers by developing a strong understanding of their needs and contribute to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.
Key Responsibilities:
- Ensure consistent service delivery aligned with customer expectations and internal standards
- Develop a deep understanding of customers to enable tailored service delivery
- Ensure timely and accurate delivery of cargo
- Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution
- Consistently meet relevant service level agreements and customer-specific performance targets
- Adhere to standard processes and customer-specific operating procedures to ensure compliance
- Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders
- Act as a customer advocate and key point of contact
- Build a strong understanding of customers’ businesses, priorities, and pain points
- Use customer insights to inform subject matter experts and identify improvement opportunities
- Share relevant customer knowledge with internal teams to enhance collaboration and alignment
Who we are looking for:
- Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
- Minimum of 3 to 5 years of experience in logistics operations, customer service or shipment execution roles.
- Strong understanding of end-to-end shipment processes and service level management.
- Proven experience in managing customer interactions and building strong stakeholder relationships.
- Ability to understand customer requirements and translate them into operational actions.
- Good business and operational acumen with a focus on performance targets and service delivery.
- Effective English communication skills with the ability to engage internal and external stakeholders.
- Willing to work on an RTO setup and day shift schedule.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
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