Business Support Assistant

DSV Road GmbH; Parañaque; On-site; PHP 300,000 - 520,000; Full time

Job summary

DSV is seeking a Business Support Assistant in Manila to manage Air & Sea rate management activities. You will upload carrier rate sheets into the GPM/TANGO system, ensure data accuracy, and support the team leader in achieving KPIs while maintaining service quality.

You will review rate cards, transform data into the required format, and collaborate with Trade Lane Managers to resolve issues. A proactive mindset and attention to detail are essential in this role.

Qualifications

• Background in freight forwarding or logistics education is an advantage.
• Knowledge of various transport management systems is an advantage.
• Experience with Tender/Rate management, Sales, and Commercial processes is a plus.
• Proficient in MS Office (Outlook/Excel - Intermediate to Advanced level) is an advantage.
• Strong teamwork skills and a customer-oriented service attitude.

Responsibilities

• Review and analyze the carrier’s rate card to ensure all rates are clearly understood and categorized.
• Arrange and transform carrier’s rate sheet to a GPM/TANGO language in an excel format.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as "Closed and Completed".
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL GBS culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.
• Complete other tasks as assigned by your superior.

Skills

Freight forwarding knowledge

Data entry

Process improvement

Teamwork

Analytical thinking

Attention to detail

Education

Logistics education

Tools

MS Office (Outlook/Excel)

Job description

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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Position:

Surname / Name:

Department / Location:

MNL GBS - Business Support Services Air & Sea Support

Substitute:

Line Reporting:

Business Support Services Air & Sea Support Team Leader - RMT

Hiring Date:

TBD

Purpose of the role

New role

18.08.2026

The Business Support Assistant is responsible for managing Air & Sea Support Rates Management activities, including uploading all relevant carrier rate sheet into the GPM/TANGO system. This role focuses on maintaining the highest level of service quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met. The individual is expected to proactively identify process issues, communicate them effectively, and recommend improvements. Additionally, the Business Support Assistant supports the team leader in achieving KPIs and ensuring compliance with directives.

• Review and analyze the carrier’s rate card to ensure all rates are clearly understood and categorized.
• Arrange and transform carrier’s rate sheet to a GPM/TANGO language in an excel format.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as "Closed and Completed".
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL GBS culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.
• Complete other tasks as assigned by your superior.

Education and Skills

• A background in freight forwarding or logistics education is an advantage.

Knowledge of various transport management systems is an advantage.

• Experience with Tender/Rate management, Sales, and Commercial processes is a plus.
• Prior experience in billing issuance or similar tasks is an advantage.
• Proficient in MS Office (Outlook/Excel - Intermediate to Advanced level) is an advantage.
• Strong familiarity with web-based applications and the Internet.
• Quick learner with a focused work approach.
• Resilient, with the ability to prioritize tasks and meet deadlines.
• Demonstrates an accurate and reliable working method.
• Strong teamwork skills, with the ability to collaborate effectively with team members.
• Open-minded and flexible, with a customer-oriented service attitude.
• Capable of cooperating with various units within DSV, including GBS and local teams.
• Skilled in using tools and applications for data management and reporting.
• Ability to identify issues within processes and suggest improvements to enhance performance.
• High level of accuracy and attention to detail, especially when handling carrier/client rates or sensitive data.
• Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.
• Proactively identifies challenges or inefficiencies in processes and takes corrective actions as needed.

Date / Signature Employee

Date / Signature Line Manager

Date / Signature Matrix Manager

N/A

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Job area: Projects / Special Projects / Business Support