Continuous Improvement Analyst - w/ exp in AI Initiatives (Cebu | Manila)

QBE Group Shared Services Centre; Manila; Hybrid; PHP 1,400,000 - 2,000,000; Full time

Job summary

QBE Group Shared Services Centre in Manila is seeking a process improvement leader to drive continuous improvement, process automation initiatives and quality enhancements in partnership with GSSC functions and global stakeholders.

You will lead Kaizen programs, establish governance, coach teams, and apply Lean/Six Sigma tools to design effective to-be processes. Strong English communication and project management skills are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Excellent verbal and written English communication skills.
• Experience facilitating workshops and data gathering.
• Experience in process design, optimisation, and project management.
• Familiarity with process automation tools.
• Proficient in Power BI and Excel.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate benefits and partner with the business for CI activities.
• Establish and maintain process governance and define best practices across internal and external processes.
• Manage continuous improvement programs (e.g. Kaizen/Idea Generation) for GSSC.
• Ensure CI approaches are implemented consistently (Top Down, Bottom-Up, Cross-functional).
• Partner with Operations to align and monitor initiatives until completion.
• Roll out and facilitate CI forums such as Kaizen, CI and OE forums.
• Conduct CI workshops including Kaizen, Lean/Six Sigma, RCA, and FMEA with delivery teams.
• Build partnerships with local and onshore stakeholders.
• Document 'as-is' and design 'to-be' processes using leading practice methods.
• Provide coaching and mentoring; review outputs to meet customer needs.

Skills

Process improvement

Workshop facilitation

Project management

English communication

Stakeholder management

Agile (Scrum)

Education

Bachelor's degree

Tools

Power BI

Excel

Process automation tools

Job description

• Happy to talk flexible working arrangements

The Opportunity

Responsible for leading process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)
• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
• Ensure CI Approach is effectively being implemented consistently across the centre - Top Down, Bottom-up and Cross-functional
• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation
• Build and maintain effective partnership with local and onshore stakeholders
• Utilise leading practice methods & tools to conduct 'as - is' documentation and design 'to-be' processes when necessary
• Conduct coaching and mentoring session
• Perform ongoing reviews to ensure customer needs are met

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• Some relevant years of experience
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
• Excellent workshop facilitation and data gathering skills
• Process flow design and optimisation
• Project management skills (implementation to completion)
• Familiarity with process automation tools
• Excellent use of desktop data applications - e.g. Power BI and Excel
• Adaptable to change and able to work in a highly dynamic environment
• Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
• Strong agility and flexibility

Preferred Experience

• Some relevant years of experience in 'as-is' process discovery and 'to-be' process modelling and analysis, using structured methodology with proven results
• Has led multiple continuous improvement projects that delivered tangible benefits
• Some relevant years of experience in the financial services industry, preferably in insurance
• Working experience in a consulting or shared services environment preferred
• Graduate degree in Business, Engineering or related disciplines
• Lean Six Sigma Black Belt Certification or equivalent

Preferred Knowledge

• Advanced knowledge in process & data analysis
• Knowledge in Lean/Six Sigma, Quality Management
• Knowledge of Process Maturity Framework
• Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
• Deep understanding of definition, implementation and analysis of metrics and providing insights
• Application of CI tools - e.g. process mining or statistical tools
• Strong knowledge/background in Agile (Scrum) practice, and/or Project Management
• Preferably with knowledge in the Insurance industry

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.