Process Improvement Assistant Manager (Center of Excellence)

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive HMO coverage for you and two dependents

Quarterly performance bonuses

Opportunities for career advancement

Job summary

A leading staffing solutions firm in Taguig is seeking a driven Process Improvement Assistant Manager for their Customer Service - Center of Excellence team. You will play a key role in defining processes and leading a high-performing team. Candidates should have at least 5 years in BPO customer service, 4 years in leadership, and a college degree. This position requires on-site presence in BGC, Taguig and offers comprehensive HMO coverage and performance bonuses.

Qualifications

• At least 5 years of experience in BPO customer service.
• Minimum of 4 years managing a customer service team.
• Willingness to work flexible shifts.
• Must be available to work on-site in BGC, Taguig.
• On-site presence in BGC, Taguig.
• Immediate availability.

Responsibilities

• Develop and implement process definitions and frameworks.
• Drive continuous improvement and create innovative process frameworks.

Skills

BPO customer service experience

Leadership skills

Flexibility

Flexible shifts

Education

College degree in any field

Job description

Process Improvement Assistant Manager (Center of Excellence)

Job Openings Process Improvement Assistant Manager (Center of Excellence)

About the job Process Improvement Assistant Manager (Center of Excellence)

Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!

TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!

Get a head start with our initial phone interview; keep your line open!

In this impactful role, you will:

• Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
• Drive continuous improvement and create innovative process frameworks.

We're looking for a leader with

• Extensive BPO customer service experience: at least 5 years in the sector.
• Proven leadership: Minimum of 4 years managing a customer service team.
• A solid educational foundation: a college degree in any field.
• Flexibility: Willingness to work flexible shifts.
• On-site presence: Must be available to work in BGC, Taguig.
• Immediate availability: Ready to start right away.
• Comprehensive HMO coverage for you and two dependents from day one.
• Rewarding quarterly performance bonuses.
• Outstanding opportunities for career advancement and diverse account exposure.