Operational Excellence Assistant Manager - Taguig

TASQ Staffing Solutions; Taguig; Presencial; PHP 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive HMO coverage for you and two dependents

Quarterly performance bonuses

Opportunities for career advancement

Diverse account exposure

Descripción de la vacante

A staffing solutions company in Taguig is seeking an Operational Excellence Assistant Manager to enhance customer service processes and lead a team. The ideal candidate has at least 5 years of BPO experience and 4 years in a leadership role. This position offers comprehensive health coverage and performance bonuses, along with career advancement opportunities.

Formación

• At least 5 years of BPO customer service experience.
• Minimum of 4 years managing a customer service team.
• Willingness to work flexible shifts.
• Willingness to work flexible shifts.
• On-site presence in BGC, Taguig.

Responsabilidades

• Develop and implement process definitions and frameworks.
• Drive continuous improvement in customer service processes.
• Lead a high-performing customer service team.
• Collaborate across accounts to expose staff to diverse opportunities.
• Prepare for immediate start and contribute from day one.

Conocimientos

BPO customer service experience

Proven leadership skills

Flexibility

Flexible shifts

Educación

College degree in any field

Descripción del empleo

Operational Excellence Assistant Manager - Taguig

Job Openings Operational Excellence Assistant Manager - Taguig

About the job Operational Excellence Assistant Manager - Taguig

Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!

TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!

Get a head start with our initial phone interview; keep your line open!

In this impactful role, you will:

Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.

Drive continuous improvement and create innovative process frameworks.

We're looking for a leader with

Extensive BPO customer service experience: at least 5 years in the sector.

Proven leadership: Minimum of 4 years managing a customer service team.

A solid educational foundation: a college degree in any field.

Flexibility: Willingness to work flexible shifts.

On-site presence: Must be available to work in BGC, Taguig.

Immediate availability: Ready to start right away.

Comprehensive HMO coverage for you and two dependents from day one.

Rewarding quarterly performance bonuses.

Outstanding opportunities for career advancement and diverse account exposure.