Operational Excellence Assistant Manager - Taguig
TASQ Staffing Solutions
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Qualifications
- At least 5 years of BPO customer service experience.
- Minimum of 4 years managing a customer service team.
- Willingness to work flexible shifts.
- Willingness to work flexible shifts.
- On-site presence in BGC, Taguig.
Responsibilities
- Develop and implement process definitions and frameworks.
- Drive continuous improvement in customer service processes.
- Lead a high-performing customer service team.
- Collaborate across accounts to expose staff to diverse opportunities.
- Prepare for immediate start and contribute from day one.
Skills
Education
Job description
Job Openings Operational Excellence Assistant Manager - Taguig
Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role, you will:
Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
Extensive BPO customer service experience: at least 5 years in the sector.
Proven leadership: Minimum of 4 years managing a customer service team.
A solid educational foundation: a college degree in any field.
Flexibility: Willingness to work flexible shifts.
On-site presence: Must be available to work in BGC, Taguig.
Immediate availability: Ready to start right away.
Comprehensive HMO coverage for you and two dependents from day one.
Rewarding quarterly performance bonuses.
Outstanding opportunities for career advancement and diverse account exposure.
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