CS - Center of Excellence Manager (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO for employee and 2 dependents on day 1

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A leading staffing agency is seeking a Center of Excellence Manager in Taguig. The ideal candidate will have a strong background in leadership and customer service, with at least 5 years of experience in a BPO environment. Responsibilities include defining operational strategies, managing teams, and tracking performance. This role offers career development opportunities, a competitive salary, and a performance-based bonus, along with HMO coverage from day one.

Qualifications

• Minimum 5 years of leadership experience handling customer service.
• At least 7 years of BPO background.
• Experience in creating process definitions and frameworks.
• College degree in any course.
• Experience creating process definitions or frameworks for coaching, training, reporting, governance, and WFM.
• Willing to work onsite at BGC Taguig.
• Able to start ASAP.
• HMO for employee and 2 dependents on Day 1.
• Quarterly performance bonus.
• Outstanding career development opportunities and exposure to multiple accounts.

Responsibilities

• Define and implement operational strategies to improve efficiency.
• Manage and lead teams, providing guidance and support.
• Track KPIs and strategies to improve performance.
• Collaborate with stakeholders to achieve common goals.
• Identify process optimization opportunities.

Skills

Leadership experience

Customer service management

Strong Excel skills

Strong PowerPoint skills

Process improvement

Education

College degree - any course

Job description

CS - Center of Excellence Manager (BGC Taguig) | Onsite

Job Openings CS - Center of Excellence Manager (BGC Taguig) | Onsite

About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite

Responsibilities:

• Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
• Managing and leading teams:Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
• Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
• Stakeholder management:Collaborating with various stakeholders to ensure alignment and achieve common goals.
• Process improvement:Identifying opportunities for process optimization and implementing solutions.

Requirements:

• 5 years minimum of leadership experience handling customer service
• 7 years minimum BPO background
• Strong Excel and Powerpoint Skills
• COLLEGE DEGREE - ANY COURSE
• Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
• Process improvement and process framework creation.
  
• Amenable towork ONSITE inBGC Taguig
• Able tostart ASAP.
• HMOfor Employee and 2 Dependents (On Day 1)
• Quarterlyperformance bonus
• Outstandingcareer development opportunities and exposure to multiple accounts