Center of Excellence: Process Improvement Assistant Manager

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive HMO coverage for you and two dependents

Quarterly performance bonuses

Opportunities for career advancement

Job summary

A leading staffing solutions firm in Taguig is seeking a driven Process Improvement Assistant Manager for their Customer Service - Center of Excellence team. You will play a key role in defining processes and leading a high-performing team. Candidates should have at least 5 years in BPO customer service, 4 years in leadership, and a college degree. This position requires on-site presence in BGC, Taguig and offers comprehensive HMO coverage and performance bonuses.

Qualifications

• At least 5 years of experience in BPO customer service.
• Minimum of 4 years managing a customer service team.
• Willingness to work flexible shifts.
• Must be available to work on-site in BGC, Taguig.

Responsibilities

• Develop and implement process definitions and frameworks.
• Drive continuous improvement and create innovative process frameworks.

Skills

BPO customer service experience

Leadership skills

Flexibility

Education

College degree in any field

Job description

A leading staffing solutions firm in Taguig is seeking a driven Process Improvement Assistant Manager for their Customer Service - Center of Excellence team. You will play a key role in defining processes and leading a high-performing team. Candidates should have at least 5 years in BPO customer service, 4 years in leadership, and a college degree. This position requires on-site presence in BGC, Taguig and offers comprehensive HMO coverage and performance bonuses.