CS - Center of Excellence Assistant Manager (Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions company in Taguig is seeking a Center of Excellence Assistant Manager to streamline workflows and enhance customer service delivery. The ideal candidate has over 5 years of BPO experience, including 4 years in a leadership role. Responsibilities include process optimization, training, and leveraging technology for customer interactions. This is an onsite position with attractive benefits including HMO for employees and dependents, and a quarterly performance bonus.

Qualifications

• 5 years of minimum BPO experience in customer service.
• 4 years of leadership experience handling a team.
• Must be amenable to work onsite at BGC Taguig.
• Able to start ASAP.
• Available to start ASAP.
• HMO for employee and 2 dependents from day 1.
• Quarterly performance bonus.
• Strong coaching and people management skills.

Responsibilities

• Identifies inefficiencies, streamlines workflows.
• Evaluates and integrates new tools for customer interactions.
• Provides coaching and skill-building programs for agents.
• Coach and develop agents and team leads.
• Monitor metrics and ensure adherence to policies and service excellence.
• Foster customer-centric culture and feedback-driven improvements.

Skills

Process Optimization

Technology & Innovation

Training & Development

Data Analytics

Customer Experience Enhancement

Technology & innovation

Education

College degree in any course

Job description

CS - Center of Excellence Assistant Manager (Taguig) | Onsite

Responsibilities

• ProcessOptimization: Identifies inefficiencies, streamlines workflows, andenhances service delivery through standardization
• Technology& Innovation: background in evaluating and integrating new toolslike AI, automation, and analytics to improve customer interactions
• Training& Development: Provides coaching, skill-building programs, andknowledge-sharing initiatives for agents / Team leads
• Dataanalytics and metric improvement: Monitors performance metrics,ensures adherence to policies, and maintains service excellence
• CustomerExperience Enhancement: Analyzes feedback, implements improvements,and fosters a customer-centric culture

Requirements

• Relevantyears of experience: 5 years minimum BPO experience in customerservice
• Leadershipexperience: 4 years minimum handling a team for customer serviceaccounts
• Educationalattainment: college grad any course
• Amenable towork ONSITE BGC Taguig
• Able tostart ASAP.
• HMOfor Employee and 2 Dependents (On Day 1)
• Quarterlyperformance bonus
• Outstandingcareer development opportunities and exposure to multiple accounts