CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off

TASQ Staffing Solutions; Taguig; On-site; PHP 50,000 - 70,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions company is looking for a Center of Excellence Assistant Manager based in Taguig. The role requires 5 years of BPO experience and at least 4 years in a leadership position. Responsibilities include optimizing workflows, integrating new technologies, and enhancing customer experience. The candidate should be ready to work onsite and has opportunities for growth and a performance bonus from the start. Ideal for those eager to develop their careers in a dynamic environment.

Qualifications

• Minimum 5 years of BPO experience in customer service.
• 4 years of leadership experience in handling teams.
• Willing to work onsite in shifting schedules.

Responsibilities

• Identify inefficiencies and streamline workflows.
• Evaluate and integrate new tools to improve customer interactions.
• Monitor performance metrics and ensure adherence to policies.
• Analyze feedback and drive customer-centric improvements.

Skills

Process Optimization

Technology & Innovation

Training & Development

Data analytics

Customer Experience Enhancement

Education

College graduate in any course

Job description

CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off

Job Openings CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off

About the job CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off

About the job CS - Center of Excellence Assistant Manager (Taguig) | Onsite

Responsibilities:

• Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
• Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
• Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
• Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
• Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements:

• Relevant years of experience: 5 years minimum BPO experience in customer service
• Leadership experience: 4 years minimum handling a team for customer service accounts
• Educational attainment: college grad any course
• Amenable to work in shifting schedules.
• Amenable to work ONSITE BGC Taguig
• Able to start ASAP.
• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts