CS CoE Center of Excellence Assistant Manager - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) coverage

Quarterly performance bonuses

Career growth opportunities

Job summary

A leading staffing solutions provider is seeking a CS CoE Center of Excellence Assistant Manager in Taguig. The role involves developing training frameworks and implementing process improvements within the customer service team. Candidates should have over 5 years of BPO experience and at least 4 years in a leadership role. This position offers excellent benefits including HMO coverage and quarterly performance bonuses.

Qualifications

• At least 5 years of experience in the BPO sector with a focus on customer service.
• Minimum of 4 years of leadership experience managing a customer service team.
• Willingness to work flexible shifts.

Responsibilities

• Developing process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
• Implementing process improvements and creating process frameworks.

Skills

Leadership in customer service

Process improvement

Coaching and training

Education

College degree in any field

Job description

CS CoE Center of Excellence Assistant Manager - Taguig

Job Openings CS CoE Center of Excellence Assistant Manager - Taguig

About the job CS CoE Center of Excellence Assistant Manager - Taguig

TASQ is looking to hire for the CS CoE Center of Excellence Assistant Manager role ASAP.

Position: CS - Center of Excellence Assistant Manager (Taguig)

Benefits:

• Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on the first day.
• Quarterly performance bonuses.
• Excellent opportunities for career growth and exposure to various accounts.

Responsibilities:

• Developing process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
• Implementing process improvements and creating process frameworks.

Requirements:

• At least 5 years of experience in the BPO sector with a focus on customer service.
• Minimum of 4 years of leadership experience managing a customer service team.
• A college degree in any field.
• Willingness to work flexible shifts.
• Must be available to work onsite in BGC Taguig.