Six Sigma Consultant (Black Belt) - Multiple Sites

Optum Philippines; Makati; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Optum Philippines is seeking a Project Six Sigma Consultant to enhance quality through process improvements and project management. You will lead initiatives utilizing Six Sigma methodology, facilitating teamwork across business units to address operational challenges.

This role requires a strong foundation in data analysis and a minimum of 5 years' experience as a Black Belt Six Sigma professional, with proven skills in communication and change management.

Qualifications

• 5+ years of experience as a certified Six Sigma Black Belt.
• Experience in projects involving emerging technologies.
• Demonstrated experience in change management.

Responsibilities

• Drive Six Sigma quality culture in the organization.
• Identify issues and challenges, lead improvement projects.
• Define metrics for performance and process improvements.

Skills

Six Sigma methodology

Project management

Data analysis

Change management

Communication skills

Education

Bachelor's degree in any discipline

Black Belt Six Sigma certification

Tools

Data analysis tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a subject matter expert using Six Sigma methodology in project management, scope definition, risk identification, methodology and resource allocation or facilitation? Assist us with strategic initiatives crossing business teams and operating groups as a Project Six Sigma Consultant to coordinate and complete projects, define performance and results and manage vendors and service providers. You'll investigate non-standard requests and problems, make presentations to senior leadership, ensure project documentation is accurate and ensure projects are completed on time and within scope. Pertinent data and facts will be reviewed to identify and solve issues and mitigate risks, prioritize your work load and work on ad hoc projects as assigned. Six Sigma Certification or in process of Certification for Project Management required and previous experience in a Project Management Office (PMO).

Primary Responsibilities

• Drive Six Sigma quality culture in the organization
• Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
• Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
• Define appropriate metrics to gauge processes performance through structured reporting governance model
• Present project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue
• Manage Bright Idea program
• Process trainings deployment which includes training need identification, preparation of training decks and training delivery
• Collaborate well with US quality & operations teams
• Provide support for 200-400 FTEs and/or 5-10 mid to highly complex businesses

Required Qualifications

• Bachelor's degree in any discipline
• Black Belt Six Sigma certification from a recognized certification body or previous organization is an advantage
• 5+ years of experience as a certified Six Sigma Black Belt, leading Operational Excellence, process transformation, and business transformation initiatives – including projects leveraging AI/ML technologies – within a top-tier BPO organization
• 3+ projects completed and/or certified
• Experience in projects involving emerging technologies (automation, machine learning, AI, etc)
• Experience solving major project or customer issues
• Demonstrated experience in change management
• Proven excellent communication & presentation skills

Preferred Qualifications

• Project Management certification or Master's of Business Administrator
• Certified Black Belt
• Lean Six Sigma
• Project management experience
• Design thinking experience
• Proven exposure to a US Healthcare account in previous role or organization
• Proven ability to use various tools and methods to align and prioritize resources on projects; articulate about effectively using resources at the right time
• Proven ability to use multiple ways to frame information for different audiences to facilitate understanding and acceptance
• Proven ability to find multiple links between addressing and working through challenges and the goals of the work unit and the enterprise
• Proven ability to generate solutions to problems on own; contribute effectively to group problem solving; can make up things that work on the fly
• Proven ability to use strengths and expertise to work with others
• Proven ability to build a deep understanding of key facts/data. Can answer questions when asked; can respond when challenged
• Proven ability to build relationships with important stakeholders
• Proven ability to navigate the organization efficiently and effectively; find resources to get things accomplished
• Proven willingness to test new ideas; identify learning; and try again
• Proven ability to identify opportunities for improvement to processes, products, or services; recommend solutions to problems, or provide options