Process Excellence Analyst

Innodata Inc.; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Innodata Inc. seeks a Process Excellence Analyst to analyze, improve, and standardize business processes across functions.

The role applies Lean Six Sigma methodologies to identify gaps, control weaknesses, and opportunities for continuous improvement while ensuring ISO 27001 and ISO 9001 compliance. You will collaborate with Process Owners, Delivery Operations, Information Security, Quality Assurance, Internal Audit, IT, and other stakeholders to strengthen documentation, controls, and

Qualifications

• Bachelor’s degree in a related field.
• 5–7 years of experience in Process Excellence or related areas.
• Proven experience in process analysis and SOP development.
• Strong knowledge of Lean Six Sigma and ISO standards.
• Experience supporting audits and compliance activities.
• Excellent analytical and writing skills.
• Proficiency with process-mapping tools.

Responsibilities

• Analyze and improve business processes to increase efficiency and quality.
• Lead or support Lean Six Sigma projects using DMAIC and mapping tools.
• Standardize processes and maintain process maps, SOPs, and work instructions.
• Support ISO 27001, ISO 9001, ISMS, and QMS compliance activities.
• Coordinate audits and track corrective actions and non-conformities.
• Develop dashboards and reports to monitor performance.
• Engage stakeholders and train teams on process improvements.

Skills

Lean Six Sigma

DMAIC

Process mapping

Value Stream Mapping

Root Cause Analysis

Fishbone Analysis

5 Whys

ISO 27001

ISO 9001

ISMS

QMS

Audit support

Internal Controls

Stakeholder management

Facilitation

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Management, Quality Management, Information Systems, or a related field

Tools

Visio

Lucidchart

Microsoft Office

Job description

The Process Excellence Analyst is responsible for analyzing, improving, and standardizing business processes to enhance operational efficiency, quality, compliance, and overall business performance. The role applies Lean Six Sigma methodologies and process improvement techniques to identify process gaps, control weaknesses, operational risks, and opportunities for continuous improvement.

The role also supports compliance and audit readiness activities, including ISO 27001, ISO 9001, Information Security Management Systems (ISMS), and Quality Management Systems (QMS). This position works closely with Process Owners, Delivery Operations, Information Security, Quality Assurance, Internal Audit, IT, and other business stakeholders to strengthen processes, documentation, controls, and operational standards.

Key Responsibilities

1. Process Analysis & Continuous Improvement

• Analyze and evaluate business processes to identify inefficiencies, process gaps, control weaknesses, risks, and improvement opportunities.
• Apply Lean Six Sigma methodologies and tools such as DMAIC, Value Stream Mapping, Root Cause Analysis, Fishbone Analysis, and 5 Whys to improve process performance.
• Lead or support process improvement initiatives focused on efficiency, quality, compliance, customer experience, and operational effectiveness.
• Standardize processes across business functions and maintain accurate process maps, workflows, SOPs, and work instructions.
• Coordinate and support internal and external audits, including ISO 27001, ISO 9001, regulatory, and customer audits.
• Conduct compliance assessments, process reviews, and gap analyses to identify non-conformities, operational risks, and improvement opportunities.
• Monitor compliance with organizational policies, standards, regulatory requirements, and ISMS controls.
• Track audit findings, corrective and preventive actions, and compliance commitments through timely resolution.

3. ISMS, QMS & Operational Controls

• Support the maintenance and continuous improvement of the organization's ISMS and QMS.
• Assist in maintaining information security policies, standards, risk registers, business continuity documentation, and operational controls.
• Participate in risk assessments, control testing, information security reviews, and business continuity activities.
• Collaborate with Information Security, Quality Assurance, and Operations teams to support security and quality requirements.

4. Policy, Documentation & Governance

• Develop, review, maintain, and update policies, standards, SOPs, process documentation, and operational guidelines.
• Ensure documentation accurately reflects current business processes and organizational requirements.
• Maintain document governance, version control, approval workflows, and centralized repositories.
• Promote consistent implementation and awareness of organizational standards.

5. Reporting & Performance Monitoring

• Develop and maintain dashboards, scorecards, reports, compliance trackers, audit logs, risk registers, control matrices, and corrective action records.
• Analyze operational, compliance, and audit data to identify trends, risks, and improvement opportunities.
• Present findings, recommendations, and progress updates to management and relevant stakeholders.

6. Stakeholder Engagement & Business Partnership

• Partner with Delivery Project Managers, Process Owners, IT, Information Security, Quality Assurance, Delivery Operations, TQM, and Internal Audit teams.
• Facilitate process improvement workshops, meetings, and training sessions covering Lean Six Sigma, ISO standards, process improvement, and compliance.
• Gather business requirements and translate operational needs into standardized processes and improvement recommendations.
• Promote a culture of continuous improvement, accountability, compliance, and operational discipline.

Candidate Profile

• Bachelor’s degree in Business Administration, Industrial Engineering, Management, Quality Management, Information Systems, or a related field.
• 5–7 years of experience in Process Excellence, Process Improvement, Compliance, Internal Audit, Risk Management, or Operational Excellence.
• Proven experience in process analysis, continuous improvement, process standardization, and SOP development.
• Strong knowledge of Lean Six Sigma, DMAIC, process mapping, Value Stream Mapping, Root Cause Analysis, Fishbone, and 5 Whys.
• Strong knowledge of ISO 27001, ISO 9001, ISMS, QMS, risk management, and internal controls.
• Experience supporting internal/external audits, compliance assessments, gap analysis, and corrective/preventive actions.
• Strong analytical, problem-solving, documentation, and technical writing skills.
• Proficiency in Microsoft Office and process mapping tools such as Visio, Lucidchart, or equivalent.
• Strong communication, stakeholder management, facilitation, and cross-functional collaboration skills.
• Ability to manage multiple initiatives, translate findings into actionable improvements, and drive process and compliance adoption.