Process Associate, GBS Operations

APL Logistics; Pasig; On-site; PHP 335,000 - 603,000; Full time

Job summary

APL Logistics in the Philippines seeks a documentation specialist to ensure customer requirements are documented, verified, and recorded within the Logistics Procedure and Account Matrix, aligning with customers and vendors. You will manage timely document delivery, liaise with stakeholders to fix inaccuracies, and execute service requirements per documentation instructions.

Strong English, teamwork, and MS Office skills are essential.

Qualifications

• Bachelor's degree required.
• Strong written and spoken English.
• Proven listening skills.
• Experience working in global/matrix teams.
• Proficient in Microsoft Office tools.
• Thrives in fast-paced environments.
• Preferred background in supply chain/logistics.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – address issues promptly and escalate when there are potential costs.
• Continuously strengthen relationships to maintain and protect customers.
• Identify service gaps, propose improvements, and implement solutions for better customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Skills

English communication

Listening skills

Teamwork in matrix environment

Microsoft Office proficiency

Multitasking and prioritization

Ability to work in fast-paced setting

Supply chain/logistics experience

Education

Bachelor's degree

Tools

Microsoft Office

ERP systems

Job description

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and elevate to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Qualifications

• Must have completed a bachelor's degree (specify if there is a specific degree needed)
• Excellent written and oral English communication skills
• Proven effective listening skills
• Demonstrated ability to work in a global team and matrixed environment
• Strong Microsoft office tools experience
• Ability to thrive in a fast-paced environment and have a positive attitude
• Ability to manage and prioritize multiple tasks
• Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred