AR Operations Specialist - Cash & Disputes (Hybrid)

APLL External Career Site; Pasig; Hybrid; PHP 450,000 - 650,000; Full time

Job summary

APLL External Career Site is seeking a Process Associate, GBS Finance Operations (AR) in Pasig. The role focuses on accurate and timely check and wire transfer applications, resolving unapplied cash within 48 hours, and collaborating with customers and AR teams to meet KPIs.

Responsibilities include following up payment details, escalating unresolved issues, monitoring unapplied cash, and supporting AR collectors to resolve disputes, with strong data extraction and documentation duties.

Qualifications

• Bachelor's degree or higher in Business Administration/Finance/Accounting or equivalent.
• Prior AR experience in high-volume environment preferred.
• Strong analytical and accounting knowledge.

Responsibilities

• Ensure timely check/wire transfer applications to meet KPIs.
• Follow up with customers for payment details on remittance.
• Escalate unresolved issues to the manager promptly.
• Monitor unapplied cash reports and resolve items >5 days.
• Coordinate with AR collectors to resolve customer disputes.
• Extract information from systems and deliver to stakeholders on request.
• Maintain up-to-date knowledge transfer documentation.
• Participate in process improvement activities and streamlining efforts.
• Back-up daily tasks as needed.

Skills

Analytical skills

English proficiency

Financial accounting knowledge

Education

Bachelor's degree or higher in Business/Finance/Accounting

Tools

SAP

Microsoft Excel

Microsoft Word

Outlook

Job description

APLL External Career Site is seeking a Process Associate, GBS Finance Operations (AR) in Pasig. The role focuses on accurate and timely check and wire transfer applications, resolving unapplied cash within 48 hours, and collaborating with customers and AR teams to meet KPIs.

Responsibilities include following up payment details, escalating unresolved issues, monitoring unapplied cash, and supporting AR collectors to resolve disputes, with strong data extraction and documentation duties.