GBS Post Sales Logistics

UPS; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

The PSL Representative at UPS handles inbound customer communications via phone, email, and instant messaging to coordinate customized transportation and delivery solutions for strategic customers.

They monitor shipment status, address transportation challenges, and ensure timely delivery while maintaining a high level of customer satisfaction in a fast-paced environment.

Qualifications

• Customer-focused mindset with attention to detail and service excellence.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Proven problem-solving and analytical abilities to troubleshoot issues.
• Ability to provide customized transportation solutions and handle urgent situations.
• Flexible to 24/7 work environment and collaboration with teams.

Responsibilities

• Handle inbound customer communications via phone, email, and chat to coordinate transportation solutions.
• Coordinate expedited transportation and delivery of critical parts within tight timelines.
• Monitor shipment status and address transportation challenges to ensure timely delivery.
• Maintain high levels of customer satisfaction through proactive communication.

Skills

Customer focus

Attention to detail

Organizational skills

Problem solving

Communication skills

Teamwork

Time management

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues.

The (PSL) Post Sales Logistics Customer Service Representative handle urgent transportation needs for strategic level customers.

Essential Duties And Responsibilities

The PSL Representative is responsible for managing inbound customer communications through phone calls, emails, and instant messaging platforms to coordinate and execute customized transportation and delivery solutions.

Customers often require expedited transportation services, including the delivery of critical repair parts and other time-sensitive shipments from warehouse locations to their destinations within stringent timelines.

The PSL Representative proactively monitors shipment status, addresses transportation challenges, and coordinates with relevant stakeholders to ensure timely and successful delivery while maintaining a high level of customer satisfaction.

Qualifications And Requirements

Skills, Knowledge, and Abilities

• Demonstrates a strong customer-focused mindset with excellent attention to detail and a commitment to service excellence.
• Highly organized and capable of managing multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and productivity.
• Possesses strong problem-solving and analytical skills, with the ability to assess situations, troubleshoot issues, and make sound decisions in support of customer and business objectives.
• Able to proactively identify and resolve transportation and shipment-related issues, ensuring timely movement of shipments to their intended destinations.
• Capable of providing customized transportation solutions and effectively managing urgent or escalated situations.

Requirements

• Excellent verbal and written communication skills.
• Flexible and adaptable to varying work schedules and operational requirements, including a 24/7 work environment.
• Ability to work effectively both independently and within a team-oriented environment.
• Proficient in handling customer inquiries and delivering high-quality service while meeting performance expectations.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.