Process Architect & Service Design Lead

Globe Telecom; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Globe Telecom in Taguig is seeking a Process Improvement Specialist to create strategies optimizing productivity and reducing costs while maintaining quality. The professional will be responsible for documenting processes, measuring their impact, and implementing change management strategies. The role emphasizes continuous improvement through stakeholder engagement and performance monitoring. Successful candidates will engage in process redesign and automation opportunities, contributing to Globe's mission for excellence.

Responsibilities

• Conduct process assessments to identify inefficiencies and areas for improvement.
• Work with management to streamline workflows and improve efficiency.
• Document current and future state processes, including workflows and guidelines.
• Develop metrics and KPIs to measure effectiveness of process transformations.
• Establish mechanisms for gathering feedback to refine processes over time.

Job description

Globe Telecom in Taguig is seeking a Process Improvement Specialist to create strategies optimizing productivity and reducing costs while maintaining quality. The professional will be responsible for documenting processes, measuring their impact, and implementing change management strategies. The role emphasizes continuous improvement through stakeholder engagement and performance monitoring. Successful candidates will engage in process redesign and automation opportunities, contributing to Globe's mission for excellence.