Digital Process Transformation Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom, Inc. seeks a Process Digitalization & Technology Enablement Lead to drive the transition from manual operations to digital-first processes. This role focuses on integrating technology with business processes to enhance efficiency and customer experience.

Key responsibilities include managing process tools, ensuring compliance, and identifying innovative solutions such as AI and automation. The successful candidate will empower process owners to leverage digital capabilities effectively.

Qualifications

• Experience in process governance and automation.
• Strong knowledge of AI and data-driven decision-making.
• Ability to drive digital change across teams.

Responsibilities

• Enable process excellence through technology integration.
• Lead change management for digital-first practices.
• Monitor usage and effectiveness of process tools.

Skills

Digital fluency

Process governance

Automation

AI integration

Education

Degree in relevant field

Tools

BPM platforms

Process repositories

Data analytics tools

Job description

Globe Telecom, Inc. seeks a Process Digitalization & Technology Enablement Lead to drive the transition from manual operations to digital-first processes. This role focuses on integrating technology with business processes to enhance efficiency and customer experience.

Key responsibilities include managing process tools, ensuring compliance, and identifying innovative solutions such as AI and automation. The successful candidate will empower process owners to leverage digital capabilities effectively.