Marketing Process Optimization Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Marketing Operations Process Improvement professional to design and implement optimized marketing processes. You will map current workflows, identify inefficiencies, and propose future-state designs with clear procedures and governance.

The role emphasizes leading change management, defining KPIs, and driving adoption across stakeholders to achieve measurable productivity improvements and cost reductions.

Qualifications

• 5–8+ years in marketing operations or related fields.
• Proven experience optimizing processes and reducing waste.
• Strong cross-functional project management and stakeholder buy-in.
• Solid understanding of marketing programs and their measurement.
• Experience with change management and tool adoption.

Responsibilities

• Conduct interviews with stakeholders to review Marketing processes.
• Map processes, perform value stream analysis, and identify optimization opportunities.
• Design future-state processes with clear workflows and guidelines.
• Lead change adoption and communicate process changes to stakeholders.
• Define KPIs and monitor performance against targets.
• Establish governance to ensure adherence to processes.
• Foster continuous improvement through feedback mechanisms.

Skills

Marketing operations

Process improvement

Project management

Change management

Operational metrics

Automation tools

Education

Bachelor's in Business Administration

Bachelor's in Marketing

Bachelor's in Operations Management

Bachelor's in Communications

Bachelor's in Industrial Engineering

MBA

Job description

Globe Telecom, Inc. is seeking a Marketing Operations Process Improvement professional to design and implement optimized marketing processes. You will map current workflows, identify inefficiencies, and propose future-state designs with clear procedures and governance.

The role emphasizes leading change management, defining KPIs, and driving adoption across stakeholders to achieve measurable productivity improvements and cost reductions.