Process Architect/Service Design-1

Globe Telecom; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Globe Telecom in Taguig is seeking a Process Improvement Specialist to create strategies optimizing productivity and reducing costs while maintaining quality. The professional will be responsible for documenting processes, measuring their impact, and implementing change management strategies. The role emphasizes continuous improvement through stakeholder engagement and performance monitoring. Successful candidates will engage in process redesign and automation opportunities, contributing to Globe's mission for excellence.

Responsibilities

• Conduct process assessments to identify inefficiencies and areas for improvement.
• Work with management to streamline workflows and improve efficiency.
• Document current and future state processes, including workflows and guidelines.
• Develop metrics and KPIs to measure effectiveness of process transformations.
• Establish mechanisms for gathering feedback to refine processes over time.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for creating process strategies to optimize productivity, eliminate wastefulness and reduce costs while maintaining quality standards of marketing programs. Will also be responsible for documentation, cascade and implementation of these processes and measurement of its impact.

Duties and Responsibilities

• Process Analysis and Assessment – conduct process assessments through process mapping, value stream analysis and root cause analysis to identify inefficiencies and areas for improvement.
• Process Redesign and Optimization – Work with management and various divisions to streamline workflows and improve efficiency, reduce waste in resources and identify automation opportunities;
• Documentation
  • Document current and future state processes, including workflows, procedures and guidelines.
  • Prepare references to support process changes and ensure sustainability.
• Change Management and Change Execution
  • Develop and implement plans and framework to ensure successful adoption of process changes.
  • Support engagement of stakeholders to communicate the need for change and address concerns.
  • Govern implementation of planned process improvements.
• Performance Measurement, Monitoring and Reporting
  • Develop metrics and KPIs to measure the effectiveness of process transformation initiatives.
  • Monitor performance against targets and identify areas for further optimization.
  • Report updates on process transformation initiatives.
• Continuous Improvement
  • Establish ceremonies, routines and mechanisms for gathering and incorporating feedback to refine processes over time.

KPIs

• GSR, TCO, ROMI, Benefits Realization
• Efficiency Improvement (eg: Cycle Time, Predictability Rate, Cost reductions)
• Implementation of Key Initiatives

Top 3-5 Deliverables

• Analysis of Process
• Key Initiatives on Process Improvement
• Process Documentation
• Process Portal Creation and Maintenance
• Reports on Process Improvement Benefits/Impact

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.