Process and Productivity Improvement Officer

Metrobank; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Metrobank is seeking a seasoned professional to drive end-to-end process analysis, reporting rationalization, and workflow redesign across the division. The role focuses on improving operational efficiency, reducing manual workload, and enhancing reporting effectiveness.

Responsibilities include identifying improvement opportunities, designing future-state processes, and supporting implementation to ensure sustainable simplification and performance gains.

Qualifications

• Bachelor’s degree in business, finance, or related field; Master’s degree is an advantage.
• 6–10 years of banking operations, finance, MIS/reporting, or transformation experience.
• Lean Six Sigma, process improvement, or analytics experience preferred.

Responsibilities

• Drive end-to-end process analysis, reporting rationalization, and workflow redesign to improve efficiency.
• Identify improvement opportunities, design future-state processes, and support implementation.

Skills

Analytical skills

Problem solving

Process mapping

Stakeholder management

Education

Bachelor’s degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS

Master’s degree (advantage)

Tools

Excel

PowerPoint

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

Drive end-to-end process analysis, reporting rationalization, and workflow redesign initiatives across the sector to improve operational efficiency, reduce manual workload, and enhance reporting effectiveness.

The role is responsible for identifying improvement opportunities, designing future-state processes, and supporting implementation to ensure sustainable operational simplification and performance improvement.

Role Exposure:

1. Operational and Reporting Analysis

Develop and maintain inventories of reports, activities, and workflows across the sector

Review report usage, relevance, frequency, and business value

Conduct workload, reporting, and activity assessments to identify inefficiencies, duplication, and manual work

Perform time and activity studies across selected functions

Analyze operational trends, bottlenecks, and recurring pain points

2. Process Review and Redesign

Lead documentation and assessment of current-state workflows and operational processes

Identify opportunities for process simplification, workload optimization, and improved operational efficiency

Develop future-state workflows, reporting frameworks, and operational improvement proposals

Drive reporting rationalization and workflow simplification initiatives across functions

Recommend enhancements to management information flows and operational processes

Quantify expected benefits and business impact of proposed improvements

3. Stakeholder Engagement and Facilitation

Facilitate working sessions with business units, report owners, and stakeholders to validate operational issues and requirements

Drive alignment on improvement opportunities, dependencies, and implementation priorities

Coordinate cross-functional discussions to support redesign initiatives

Present insights, recommendations, and proposals to management and leadership groups

4. Implementation Support and Governance

Support execution of approved process improvement and redesign initiatives

Track progress of initiatives, including workload reduction, efficiency gains, and simplification outcomes

Coordinate with stakeholders to ensure timely delivery of action items and sprint activities

Maintain documentation of assessments, working papers, and implemented improvements

Prepare management updates and governance reports on initiative status and outcomes

5. Continuous Improvement and Documentation

Document current-state and future-state processes, methodologies, and tools

Capture and maintain records of realized efficiencies and operational improvements

Contribute to the development of frameworks, templates, and standards for process improvement

6. Additional Responsibilities:

Perform other related duties as assigned to support the overall success of the Division and Bank.

Qualifications:

• Bachelor’s Degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS, or any related field; Master’s Degree is an advantage.
• At least 6–10 years of relevant experience in Banking Operations, Finance, MIS/Reporting, Business Analysis, Process Improvement, Operational Excellence, or Transformation initiatives.
• Exposure to Lean Six Sigma, process improvement, workflow redesign, project management, or analytics.
• Strong analytical, problem-solving, process mapping, and stakeholder management skills.
• Excellent communication and presentation skills with the ability to translate insights into actionable recommendations.
• Proficient in Microsoft Excel and PowerPoint; knowledge of reporting and workflow tools is an advantage.
• Experience in PMO, consulting, operational redesign, or transformation projects is preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., Lean Six Sigma, PMP, Agile) are a plus.