PRODUCT AND PROCESS ANALYST

Metrobank; Philippines; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Metrobank is seeking a Product and Process Analyst to bridge business needs with technical solutions. You will gather requirements, document specifications, and collaborate with development teams to optimize workflows and technology implementations.

You will design scalable solutions, assist in API integrations, and drive data-driven improvements while ensuring alignment with IT and business goals. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in business analysis, system integration, or software development.
• Strong understanding of SQL, APIs, cloud platforms, and enterprise applications.
• Candidates must have experience working on API integration and development projects
• Experience with Agile methodologies, Jira, and process modeling tools.
• Excellent problem-solving, communication, and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements for software solutions.
• Translate business needs into technical specifications for development teams.
• Conduct gap analysis to identify areas for process improvement.
• Ensure alignment between business objectives and IT solutions.
• Engage in cross-functional tasks and emerging priorities as directed by leadership.
• Collaborate with developers, architects, and stakeholders to design scalable solutions.
• Assist in API integration, system interoperability, and data flow optimization.
• Define workflow automation strategies to enhance efficiency.
• Support testing, debugging, and validation of new systems.
• Act as a liaison between business units, IT teams, and external vendors.
• Facilitate workshops, meetings, and presentations to gather insights.
• Provide technical advisory to stakeholders on system capabilities.
• Ensure clear documentation of business processes and technical solutions.
• Conduct data analysis to support business decision-making.
• Monitor system performance, security, and compliance.
• Identify opportunities for process automation and optimization.
• Ensure data integrity and governance in technical implementations.

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

The Product and Process Analyst (Technical Business Analyst) serves as a bridge between business needs and technical solutions, ensuring that software applications, systems, and integrations align with organizational goals. This role involves requirement gathering, process analysis, technical documentation, and collaboration with development teams to optimize business workflows and technology implementations.

Specific Duties & Responsibilities:

Business & Technical Analysis

Gather, analyze, and document business requirements for software solutions.

Translate business needs into technical specifications for development teams.

Conduct gap analysis to identify areas for process improvement.

Ensure alignment between business objectives and IT solutions.

Engage in cross-functional tasks and emerging priorities as directed by leadership.

Solution Design & Implementation

Collaborate with developers, architects, and stakeholders to design scalable solutions.

Assist in API integration, system interoperability, and data flow optimization.

Define workflow automation strategies to enhance efficiency.

Support testing, debugging, and validation of new systems.

Stakeholder Collaboration & Communication

Act as a liaison between business units, IT teams, and external vendors.

Facilitate workshops, meetings, and presentations to gather insights.

Provide technical advisory to stakeholders on system capabilities.

Ensure clear documentation of business processes and technical solutions.

Data & Performance Analysis

Conduct data analysis to support business decision-making.

Monitor system performance, security, and compliance.

Identify opportunities for process automation and optimization.

Ensure data integrity and governance in technical implementations.

Qualifications & Skills:

Bachelor's degree in Computer Science, Information Technology, or related field.

5+ years of experience in business analysis, system integration, or software development.

Strong understanding of SQL, APIs, cloud platforms, and enterprise applications.

Candidates must have experience working on API integration and development projects

Experience with Agile methodologies, Jira, and process modeling tools.

Excellent problem-solving, communication, and stakeholder management skills.