Proactive Solar Alerting Specialist

ClearSource BPO; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Team culture

Free meal for onsite employees

Job summary

ClearSource is seeking a Proactive Alerting Associate to monitor solar system alerts, diagnose issues, and collaborate with cross-functional teams to ensure timely resolutions. You will create, track, and manage service cases, document findings, and proactively monitor system health to prevent customer impact.

The role requires 6 months of solar experience or 2+ years IT troubleshooting, plus familiarity with Zendesk or Salesforce.

Qualifications

• Associate Level: Minimum of 6 months of solar experience, or 2+ years in IT/technical troubleshooting, or 5+ years in customer support.
• Specialist Level: At least 2 years of solar-related experience (e.g., technical support, field service, coursework, or certification).
• Experience using ticketing or CRM platforms such as Zendesk or Salesforce.
• Strong knowledge of solar energy systems, including solar storage solutions.

Responsibilities

• Monitor and analyze solar system alerts using internal diagnostic tools to identify potential issues.
• Troubleshoot system performance concerns and determine appropriate resolution steps.
• Create, track, and manage service cases for issues requiring further action.
• Collaborate with cross-functional teams to ensure timely and efficient resolution.
• Maintain accurate documentation of system findings, diagnoses, and updates.
• Proactively monitor system health to prevent customer impact.
• Adhere to established processes, service standards, and best practices.
• Identify opportunities for process improvements and support SOP updates.
• Participate in team initiatives, training, and continuous improvement efforts.
• Meet productivity and quality targets while demonstrating strong analytical and communication skills.

Skills

Solar energy systems knowledge

CRM platforms (Zendesk, Salesforce)

Tools

Zendesk

Salesforce

Job description

ClearSource is seeking a Proactive Alerting Associate to monitor solar system alerts, diagnose issues, and collaborate with cross-functional teams to ensure timely resolutions. You will create, track, and manage service cases, document findings, and proactively monitor system health to prevent customer impact.

The role requires 6 months of solar experience or 2+ years IT troubleshooting, plus familiarity with Zendesk or Salesforce.