Technical Expert - Solar or Renewable energy exp required (Remote)

ClearSource BPO; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Team culture

Free meal for onsite employees

Job summary

ClearSource is seeking a Proactive Alerting Associate to monitor solar system alerts, diagnose issues, and collaborate with cross-functional teams to ensure timely resolutions. You will create, track, and manage service cases, document findings, and proactively monitor system health to prevent customer impact.

The role requires 6 months of solar experience or 2+ years IT troubleshooting, plus familiarity with Zendesk or Salesforce.

Qualifications

• Associate Level: Minimum of 6 months of solar experience, or 2+ years in IT/technical troubleshooting, or 5+ years in customer support.
• Specialist Level: At least 2 years of solar-related experience (e.g., technical support, field service, coursework, or certification).
• Experience using ticketing or CRM platforms such as Zendesk or Salesforce.
• Strong knowledge of solar energy systems, including solar storage solutions.

Responsibilities

• Monitor and analyze solar system alerts using internal diagnostic tools to identify potential issues.
• Troubleshoot system performance concerns and determine appropriate resolution steps.
• Create, track, and manage service cases for issues requiring further action.
• Collaborate with cross-functional teams to ensure timely and efficient resolution.
• Maintain accurate documentation of system findings, diagnoses, and updates.
• Proactively monitor system health to prevent customer impact.
• Adhere to established processes, service standards, and best practices.
• Identify opportunities for process improvements and support SOP updates.
• Participate in team initiatives, training, and continuous improvement efforts.
• Meet productivity and quality targets while demonstrating strong analytical and communication skills.

Skills

Solar energy systems knowledge

CRM platforms (Zendesk, Salesforce)

Tools

Zendesk

Salesforce

Job description

Are you passionate about understanding systems, spotting issues early, and keeping operations running smoothly? As a Proactive Alerting Associate, you’ll monitor solar system alerts, diagnose issues, and collaborate with teams to ensure timely resolutions. Join ClearSource and help deliver reliable, high-quality solar performance through your attention to detail and problem-solving skills.

What will you do as a Proactive Alerting Associate

• Monitor and analyze solar system alerts using internal diagnostic tools to identify potential issues.
• Troubleshoot system performance concerns and determine appropriate resolution steps.
• Create, track, and manage service cases for issues requiring further action.
• Collaborate with cross-functional teams to ensure timely and efficient resolution.
• Maintain accurate documentation of system findings, diagnoses, and updates.
• Proactively monitor system health to prevent customer impact.
• Adhere to established processes, service standards, and best practices.
• Identify opportunities for process improvements and support SOP updates.
• Participate in team initiatives, training, and continuous improvement efforts.
• Meet productivity and quality targets while demonstrating strong analytical and communication skills.

What We're Looking For

• Associate Level: Minimum of 6 months of solar experience, or 2+ years in IT/technical troubleshooting, or 5+ years in customer support.
• Specialist Level: At least 2 years of solar-related experience (e.g., technical support, field service, relevant coursework, or certification).
• Experience using ticketing or CRM platforms such as Zendesk or Salesforce.
• Strong knowledge of solar energy systems, including solar storage solutions.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

• Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City