Remote Solar Tech Support Specialist

Palmetto; Manila; On-site; PHP 469,000 - 714,000; Full time

Benefits offered by this job

Unlimited PTO

Medical coverage

Dental coverage

Vision coverage

Paid parental leave

Retirement plans

Job summary

Palmetto is seeking a Tech Support Specialist to monitor, diagnose, and resolve issues in Palmetto’s residential solar portfolio from a remote location. You will use monitoring tools and Salesforce to diagnose root causes, guide homeowners through troubleshooting steps, and escalate when necessary.

This role emphasizes fast, accurate remote resolution, clear customer communication, and collaboration with Product and Engineering to improve alert quality and service efficiency.

Qualifications

• Bachelor-level degree preferred or equivalent work experience.
• 2+ years in technical/customer support or operations in high-volume setting.
• Experience in residential solar, electrical systems, or field service environments is required.
• Strong troubleshooting and data-driven problem solving with structured thinking.
• Ability to learn monitoring platforms and CRM tools quickly.
• Spanish proficiency is a plus.

Responsibilities

• Monitor system performance across the residential solar portfolio and identify underperforming systems.
• Triage and investigate service cases, validating issues and choosing troubleshooting paths.
• Perform remote troubleshooting steps to resolve issues including inverter resets and communication checks.
• Guide homeowners through required actions and maximize remote resolutions to minimize site visits.
• Document all steps, findings, and outcomes in Salesforce for clear case histories.
• Escalate unresolved or complex issues with complete context to Service Project Coordinators.
• Manage and prioritize service queues to meet defined SLA timelines.
• Identify recurring issues and trends to improve monitoring, processes, and product performance.
• Collaborate with Service Operations, Product, and Engineering to improve alert quality and troubleshooting workflows.

Skills

Troubleshooting

Communication

Documentation

Multi-tasking

Problem-solving

Attention to detail

Education

BS/BA preferred

Tools

Salesforce

Monitoring platforms

CRM systems

Job description

Palmetto is seeking a Tech Support Specialist to monitor, diagnose, and resolve issues in Palmetto’s residential solar portfolio from a remote location. You will use monitoring tools and Salesforce to diagnose root causes, guide homeowners through troubleshooting steps, and escalate when necessary.

This role emphasizes fast, accurate remote resolution, clear customer communication, and collaboration with Product and Engineering to improve alert quality and service efficiency.