Remote Solar Tech Support Specialist

Doist; Philippines; Remote; PHP 391,000 - 614,000; Full time

Job summary

Palmetto is seeking a Tech Support Specialist in the Philippines to monitor the residential solar portfolio and resolve service issues through remote troubleshooting. This role acts as the first line of defense to identify underperformance, using monitoring tools and customer interaction to resolve issues without site visits when possible.

You will diagnose root causes from system data, guide homeowners through necessary actions, document all steps in Salesforce, and escalate complex cases with

Qualifications

• BS/BA is preferred.
• 2+ years in technical or customer support in a high-volume environment.
• Experience in residential solar, electrical systems, or field service is required.
• Strong troubleshooting and problem-solving using data and structured thinking.
• Ability to learn monitoring platforms, CRM systems, and technical tools (Salesforce preferred).
• Clear communication to non-technical customers.
• Attention to documenting cases, steps, and outcomes.
• Ability to multi-task while meeting SLA targets.
• Proactive and adaptable in a fast-paced environment.
• Spanish proficiency is a plus.

Responsibilities

• Monitor system performance across the residential solar portfolio.
• Triages service cases, investigates issues, and selects troubleshooting paths.
• Perform remote troubleshooting steps and guide homeowners.
• Maximize remote resolution and minimize site visits.
• Document troubleshooting steps and outcomes in Salesforce.
• Escalate unresolved issues with clear context to the right teams.
• Prioritize service queues to meet SLA timelines.
• Identify trends to improve monitoring and product performance.
• Collaborate with Service Ops, Product, and Engineering.
• Contribute to root-cause analyses and process improvements.

Skills

Troubleshooting

Fast learner

Strong communication

Data-driven

Multitasking

Customer focus

Education

BS/BA preferred

Tools

Salesforce

CRM systems

Job description

Palmetto is seeking a Tech Support Specialist in the Philippines to monitor the residential solar portfolio and resolve service issues through remote troubleshooting. This role acts as the first line of defense to identify underperformance, using monitoring tools and customer interaction to resolve issues without site visits when possible.

You will diagnose root causes from system data, guide homeowners through necessary actions, document all steps in Salesforce, and escalate complex cases with