Proactive B2B Sales Support Specialist

Deltek; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Deltek is seeking a proactive Sales Support / Customer Success Admin to drive accurate CRM records, coordinate cross-functionally, and ensure customers receive timely responses. You will support renewals, orders, and account administration in a fast-paced software environment.

You will engage with Support, Services and Product teams, manage inquiries, and guide customers to Deltek resources while maintaining data integrity across systems.

Qualifications

• Experience in sales support, sales operations or customer success admin in B2B software.
• Strong organisation and follow-through; closes loops without reminders.
• Clear, confident written and spoken communication with customers and internal teams.
• Comfortable working in a CRM and keeping data clean.
• Knowledge of quoting and order processes or quick to learn.
• Service mindset and the judgement to know when to handle or escalate.
• Willing to work across time zones and with customers in multiple regions.
• Fluency in English.

Responsibilities

• Chase signatures, POs and other paperwork through to completion.
• Track renewals and keep customers updated on status.
• Check that orders have been processed and customers have received what they purchased.
• Coordinate with Support, Services and Product for customer requests and escalations.
• Pull together the history and latest position on escalations.
• Maintain up-to-date customer account information and follow up after key moves.

Skills

Sales support experience

Organised and follow-through

Clear written and spoken communication

CRM proficiency (Salesforce or similar

Quoting and order process knowledge

Service mindset and judgement

Time zone flexibility

Fluent English

Tools

Salesforce

Job description

Deltek is seeking a proactive Sales Support / Customer Success Admin to drive accurate CRM records, coordinate cross-functionally, and ensure customers receive timely responses. You will support renewals, orders, and account administration in a fast-paced software environment.

You will engage with Support, Services and Product teams, manage inquiries, and guide customers to Deltek resources while maintaining data integrity across systems.