B2B Inside Sales & Pre-Sales Tech Support

Sutherland; Taguig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Marquee clients

Job summary

Sutherland is looking for a B2B Customer Success Representative – Inside Sales to support global Sales Specialists with pre-sales demos and technical inquiries. You will document interactions in Salesforce and help enrich the knowledge base, acting as a liaison between customers and product teams.

Ideal candidates have 1 year of customer service experience and 3–6 months in sales within a BPO setting, with strong communication skills and a proactive attitude towards resolving technical questions.

Qualifications

• Excellent verbal and written communication skills are required.
• 1 year of direct customer service experience in a technical context is required.
• 3–6 months of sales experience in a BPO/technical account setting preferred.

Responsibilities

• Support global Sales Specialists with pre-sales demos and technical questions via voice, email, and chat.
• Document all pre-sales interactions in Salesforce and escalate issues to relevant teams.
• Contribute to improving the Nessus Support Knowledgebase as needed.
• Channel customer feedback to Sales, Product Management and Marketing.

Skills

Verbal & written communication

Education

Associate or Bachelor's degree

Job description

Sutherland is looking for a B2B Customer Success Representative – Inside Sales to support global Sales Specialists with pre-sales demos and technical inquiries. You will document interactions in Salesforce and help enrich the knowledge base, acting as a liaison between customers and product teams.

Ideal candidates have 1 year of customer service experience and 3–6 months in sales within a BPO setting, with strong communication skills and a proactive attitude towards resolving technical questions.