Sales Support & Renewal Specialist

Deltek Systems (Philippines), Ltd.; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

Deltek Systems (Philippines), Ltd. is seeking a customer operations specialist to support commercial administration, CRM management and reporting across regions. You will help move quotes, orders, renewals and account information forward accurately.

You will work with customers and internal teams across time zones, coordinating with Support, Services and Product to ensure smooth renewals and account movements. This role emphasizes data accuracy and proactive communication.

Qualifications

• Experience in sales support, sales operations, or customer success administration in a B2B software environment.
• Strong organisation and follow-through with proactive problem solving.
• Clear written and spoken communication with customers and internal teams.
• Familiarity with CRM data management and quoting/order processes.

Responsibilities

• Prepare quotes and create orders, then follow up on signatures, purchase orders and other paperwork through to completion.
• Track renewals, keep customers updated on progress and confirm that orders have been processed and purchased items have been received.
• Escalate blockers and track internal tasks to resolution; follow up on actions from customer meetings.
• Maintain accurate customer account, contact and key-user information; capture changes when teams move.
• Provide basic reporting on accounts, contacts, pipeline, opportunities and open requests.

Skills

Sales support

CRM data management

Communication

English fluency

Time-zone coordination

Tools

Salesforce

Job description

Deltek Systems (Philippines), Ltd. is seeking a customer operations specialist to support commercial administration, CRM management and reporting across regions. You will help move quotes, orders, renewals and account information forward accurately.

You will work with customers and internal teams across time zones, coordinating with Support, Services and Product to ensure smooth renewals and account movements. This role emphasizes data accuracy and proactive communication.