Principal Technical Engineer, Enterprise Integration

Ingram Micro Philippines BPO LLC; Pateros; Hybrid; PHP 1,800,000 - 2,600,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Principal Technical Support Engineer who will act as a senior technical authority across Support, Engineering, Product, and Cloud Operations. The role focuses on complex, cross-platform issues, systemic failures, and durable product and platform improvements.

The ideal candidate has 10+ years in technical roles, strong observability and automation skills, and a proven ability to lead investigations while mentoring other engineers.

Qualifications

• 10+ years in technical support engineering, software engineering, cloud operations, SRE, or equivalent.
• Experience diagnosing complex distributed, cloud, SaaS, API, integration, or infrastructure issues.
• Led cross-functional investigations and drove permanent corrective actions.
• Strong observability, incident management, reliability engineering, and operational readiness.

Responsibilities

• Serve as escalation point for complex cross-platform issues.
• Lead root cause analysis for major incidents and recurring defects.
• Define diagnostic standards, runbooks, and reusable patterns.
• Collaborate with Engineering, Product, SRE, and Cloud Operations to improve reliability.
• Translate incident data into prioritized technical recommendations and fixes.
• Identify recurring demand for product or workflow improvements.
• Design AI-assisted troubleshooting and knowledge automation with oversight.
• Establish monitoring, logging, tracing, and alerting requirements.

Skills

Senior IC mindset

Observability

Incident management

Automation scripting

AI-assisted support

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering/IS

Tools

Datadog

Splunk

Application Insights

Job description

Ingram Micro Philippines BPO LLC is seeking a Principal Technical Support Engineer who will act as a senior technical authority across Support, Engineering, Product, and Cloud Operations. The role focuses on complex, cross-platform issues, systemic failures, and durable product and platform improvements.

The ideal candidate has 10+ years in technical roles, strong observability and automation skills, and a proven ability to lead investigations while mentoring other engineers.