SaaS Billing Technical Support Engineer

Ingram Micro Philippines BPO LLC; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Professional Technical Billing Support Engineer to join our high-performing support team and provide expert-level technical assistance to customers. You will work closely with Engineering, Product Management, Vendor teams to resolve complex billing issues and contribute to process improvements.

You’ll handle SaaS billing, invoices, and platform issues while delivering an exceptional customer experience across cloud services and integrations, on a

Qualifications

• 2–4 years in Technical Support, Application Support, SaaS or similar customer-facing technical role.
• Experience supporting SaaS platforms, APIs, cloud apps, or enterprise software.
• Experience with ticketing systems such as Zendesk or Jira and maintaining knowledge bases.

Responsibilities

• Respond to complex technical support requests via phone, email, and portals.
• Diagnose and resolve issues across software, APIs, cloud services, and infrastructure.
• Document interactions, troubleshooting steps, and case updates in the ticketing system.
• Develop technical documentation, FAQs, and troubleshooting guides.
• Collaborate with Engineering, Product, Vendor teams to drive improvements and issue resolution.
• Act as a subject matter expert on Ingram Micro Xvantage platform and SLAs.

Skills

Troubleshooting

Customer focus

English communication

Analytical thinking

Prioritization

Attention to detail

Self-motivation

Willingness to learn

Education

Bachelor's Degree in CS/IT/Engineering

Tools

Zendesk

Jira

Job description

Ingram Micro Philippines BPO LLC is seeking a Professional Technical Billing Support Engineer to join our high-performing support team and provide expert-level technical assistance to customers. You will work closely with Engineering, Product Management, Vendor teams to resolve complex billing issues and contribute to process improvements.

You’ll handle SaaS billing, invoices, and platform issues while delivering an exceptional customer experience across cloud services and integrations, on a