Senior Cloud & ERP Technical Support Engineer

Ingram Micro

Hinoba-an

Hybrid

PHP 700,000 - 1,100,000

Full time

2 days ago

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Job summary

Ingram Micro is seeking a Technical Support Engineer to act as the technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and partner with Engineering, Product, and vendor teams to improve resilience and customer experience.

The ideal candidate has a BS in Computer Science or equivalent, 5+ years in cloud support or related roles, and strong SQL/database skills.

Qualifications

Bachelor’s degree or equivalent in a relevant field.
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
Experience troubleshooting SaaS-based cloud solutions.
Strong SQL/database knowledge (MySQL/MSSQL/PostgreSQL).
Excellent communication and customer-first mindset.

Responsibilities

Troubleshoot and resolve advanced issues across Azure/AWS services.
Support hybrid, multi-cloud, and on‑premises integrations.
Lead critical incident response, including bridge calls and service restoration.
Diagnose outages, performance issues, and configuration errors using monitoring tools and logs.
Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations.
Conduct RCA and drive long-term improvements.
Collaborate with Engineering, Product, ERP, and vendor teams.
Maintain documentation, mentor junior engineers, and improve support processes.