Cloud Tech Support Engineer - Multi-Cloud Incident Response

Ingram Micro

Taguig

Hybrid

PHP 1,000,000 - 1,800,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Hybrid work arrangement

Job summary

Ingram Micro Philippines seeks a Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments. You will lead incident response and drive root cause analysis to improve reliability and customer experience.

The role requires 5+ years in cloud support, strong SQL skills, ITIL familiarity, and ability to thrive in a fast-paced, global setting. This is a hybrid position with NA graveyard shift expectations.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or equivalent.
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
Experience troubleshooting SaaS-based cloud solutions.
Solid understanding of SQL and database concepts (MySQL, MSSQL, PostgreSQL).
Strong troubleshooting ability across APIs and cloud services.
ITIL processes: Incident, Problem, Change, RCA.

Responsibilities

Troubleshoot and resolve advanced issues across Azure and AWS services.
Support hybrid, multi-cloud, and on-premises integrations.
Lead critical incident response, including bridge calls and service restoration.
Diagnose outages, performance issues, and configuration errors using monitoring tools.
Troubleshoot ERP and SAP integrations, ensuring stable data flows.
Conduct root cause analysis (RCA) and drive long-term improvements.
Collaborate with Engineering, Product, ERP, and vendor teams.
Maintain documentation, mentor junior engineers, and improve support processes.