Premium Tech Support & Repair Concierge

Digits Trading Corporation; Quezon City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Apple Authorized Service Center in Metro Manila seeks a Service Consultant to be the first point of contact for customers seeking technical support, repair services, and after-sales assistance.

You will deliver a world-class Apple customer experience through professional consultation, precise service documentation, and seamless coordination from check-in to release, while upholding privacy and Apple's standards.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, IT, Communications, or related field.
• Minimum 2 years in customer service, retail, hospitality, or technical support.
• Experience in consumer electronics or premium retail is a plus; Apple environment preferred.

Responsibilities

• Greet customers and deliver premium service aligned with Apple standards.
• Explain repair procedures, turnaround times, warranty coverage, AppleCare, and fees.
• Document check-in, intake, and repair orders per Apple service standards.
• Coordinate with technicians to ensure timely service completion.
• Educate customers about AppleCare and service programs.
• Manage appointments, queue, payments, and maintain records.

Skills

Customer service

Communication

Active listening

Problem solving

Documentation accuracy

Time management

Attention to detail

Technical communication

Relationship management

Conflict resolution

Education

Bachelor's Degree in Business Administration, Hospitality Management, Information Technology, Communications, or related field

Job description

Apple Authorized Service Center in Metro Manila seeks a Service Consultant to be the first point of contact for customers seeking technical support, repair services, and after-sales assistance.

You will deliver a world-class Apple customer experience through professional consultation, precise service documentation, and seamless coordination from check-in to release, while upholding privacy and Apple's standards.