Apple Tech Support Specialist — On-Site Mandaluyong

Joneco Tech Marketing Corp.; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

Joneco Tech Marketing Corp. is seeking an Apple Technical Support Specialist in Mandaluyong to provide technical assistance for Apple devices, ensuring system performance while collaborating with the team. Candidates should have a diploma in Information Technology and 1-3 years of experience. Key responsibilities include diagnosing hardware and software issues, assisting customers, and performing maintenance. The position offers full-time employment with a focus on customer service and technical expertise.

Qualifications

• 1-3 years of experience in technical support, preferably with Apple products.
• Strong knowledge of Apple products and technical support.

Responsibilities

• Diagnose and resolve hardware and software issues for Apple devices.
• Perform regular maintenance and updates on Apple products.
• Assist customers with product inquiries and technical support.
• Utilize monitoring tools to ensure system performance and security.
• Collaborate with the team to improve service delivery.

Skills

Knowledge of Apple products

Experience with monitoring tools (Prometheus, Grafana)

Database management (SQL, MongoDB)

Communication skills

Problem-solving abilities

Education

Diploma in Information Technology or related field

Job description

Joneco Tech Marketing Corp. is seeking an Apple Technical Support Specialist in Mandaluyong to provide technical assistance for Apple devices, ensuring system performance while collaborating with the team. Candidates should have a diploma in Information Technology and 1-3 years of experience. Key responsibilities include diagnosing hardware and software issues, assisting customers, and performing maintenance. The position offers full-time employment with a focus on customer service and technical expertise.