Tech-Savvy Product Support & Sales Specialist

Millennial Zeal Technology Corporation; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Millennial Zeal Technology Corporation in Quezon City, Philippines, is seeking a Technical and Customer Service Support specialist to assist walk-in customers with mobile phone repair services, data backup guidance, and accessory sales, while maintaining accurate records in the Aftersales system.

The role also covers inventory management and administrative tasks, with a focus on achieving KPIs for repair orders, GMV, and upsell opportunities.

Qualifications

• Minimum 1–2 years of experience in device repair and sales-related roles.
• At least a vocational certificate or equivalent qualification.
• NCIITESDA certification is recommended.
• Previous experience in customer service, technical support, sales, or a related role is an advantage.
• Strong knowledge of computer systems, software applications, basic network troubleshooting, and electronics.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and problem-solving skills.
• Ability to explain technical concepts in a clear and understandable manner.
• Sales-oriented with the ability to identify customer needs and recommend appropriate products or services.
• Proficient in Microsoft Office applications.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to work flexible schedules, including weekends, holidays, or shifting schedules, if required.
• Willing to learn new technologies, products, and adapt to company processes and protocols.

Responsibilities

• Provide assistance to walk-in customers in mobile phone repair services, accessory sales, software upgrades, and data backup guidance; receiving and releasing devices; inspection; informing customers about repair/data loss risks; and following SOPs.
• Assess the status of OPPO devices prior to repair to determine the appropriate maintenance type.
• Maintain accurate encoding of information in the Aftersales system for proper records.
• Provide updates on customers’ phone status and assist with general inquiries related to business.
• Maintain accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
• Perform administrative tasks such as receiving deposits, issuing receipts, and preparing reimbursement forms.
• Participate in assessment-related programs and development trainings as facilitated by China Headquarters and Local Head Office.
• Promote and sell OPPO smartphones, IoT products, accessories, and aftersales services to walk-in customers while delivering excellent experience.
• Meet monthly KPIs including RO, GMV, per-unit sellout, and accessories/IoT targets.
• Identify customer needs and recommend suitable products to maximize satisfaction and store revenue.
• Upsell repair services by offering replacement parts and extended service options while maintaining transparency.
• Cross-sell OPPO devices and ecosystem products through aftersales interactions.
• Maintain knowledge of product specs, promotions, pricing, and financing options to close sales.
• Build long-term customer relationships through excellent service.

Skills

Customer service

Sales

Technical support

Communication

Problem-solving

Education

Vocational certificate or equivalent

NCIITESDA certification

Tools

Microsoft Office

Job description

Millennial Zeal Technology Corporation in Quezon City, Philippines, is seeking a Technical and Customer Service Support specialist to assist walk-in customers with mobile phone repair services, data backup guidance, and accessory sales, while maintaining accurate records in the Aftersales system.

The role also covers inventory management and administrative tasks, with a focus on achieving KPIs for repair orders, GMV, and upsell opportunities.