Apple Technician

Joneco Tech Marketing Corp.; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

Joneco Tech Marketing Corp. is seeking an Apple Technical Support Specialist in Mandaluyong to provide technical assistance for Apple devices, ensuring system performance while collaborating with the team. Candidates should have a diploma in Information Technology and 1-3 years of experience. Key responsibilities include diagnosing hardware and software issues, assisting customers, and performing maintenance. The position offers full-time employment with a focus on customer service and technical expertise.

Qualifications

• 1-3 years of experience in technical support, preferably with Apple products.
• Strong knowledge of Apple products and technical support.

Responsibilities

• Diagnose and resolve hardware and software issues for Apple devices.
• Perform regular maintenance and updates on Apple products.
• Assist customers with product inquiries and technical support.
• Utilize monitoring tools to ensure system performance and security.
• Collaborate with the team to improve service delivery.

Skills

Knowledge of Apple products

Experience with monitoring tools (Prometheus, Grafana)

Database management (SQL, MongoDB)

Communication skills

Problem-solving abilities

Education

Diploma in Information Technology or related field

Job description

Location: Mandaluyong (On-site)

Experience: 1-3 years; Education: Diploma; Employment type: Full-time.

Job Description

We are seeking an experienced Apple Technical Support Specialist to diagnose, resolve, and maintain Apple hardware and software in our Mandaluyong office. The role focuses on providing technical assistance to customers, ensuring system performance, and collaborating with the team to continuously improve service delivery.

Responsibilities

• Diagnose and resolve hardware and software issues for Apple devices.
• Perform regular maintenance and updates on Apple products.
• Assist customers with product inquiries and technical support.
• Utilize monitoring tools (Prometheus, Grafana) to ensure system performance and security.
• Collaborate with the team to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Diploma in Information Technology or a related field.
• Experience Level: 1-3 years in technical support, preferably with Apple products.
• Skills and Competencies: Strong knowledge of Apple products.
• Skills and Competencies: Experience with monitoring tools such as Prometheus and Grafana.
• Skills and Competencies: Proficiency in database management (SQL, MongoDB).
• Qualities and Traits: Excellent communication and customer service skills.
• Qualities and Traits: Strong problem‑solving abilities and attention to detail.

Working Location

Joneco Tech Marketing Corp Head Office, 595 Cordillera, Brgy. Malamig, Mandaluyong City, 1550 Kalakhang Maynila, Philippines.