Tech Support & Repair Specialist

Millennial Zeal Technology Corporation; Davao City; On-site; PHP 210,000 - 330,000; Full time

Job summary

Millennial Zeal Technology Corporation in the Philippines is seeking a Technical and Customer Service Support to assist walk-in customers with mobile phone repair services, accessory sales, software upgrades, and data backup guidance while ensuring proper repair procedures.

The role also covers asset and administrative management, including inventory control of spare parts, handling daily income, issuing receipts, and supporting trainings conducted by China Headquarters and Local Head Office.

Qualifications

• Minimum 1–2 years of experience in device repair and sales-related roles.
• At least a vocational certificate or equivalent qualification.
• NCI TESDA certification is recommended.
• Previous experience in customer service, technical support, sales, or a related role is an advantage.
• Strong knowledge of computer systems, software applications, basic network troubleshooting, and electronics.

Responsibilities

• Provide assistance to walk-in customers in mobile phone repair services, accessory sales, software upgrades, and data backup guidance; receiving and releasing devices; physical inspection; informing customers about repair and data loss risks; and following proper standard operating procedure when repairing phones and other OPPO devices.
• Assess the status of OPPO devices prior to repair to determine the appropriate maintenance type.
• Maintain accurate encoding of information in the Aftersales system to ensure proper record-keeping and reference.
• Provide an update on customers’ phone status and assist with general inquiries related to business.
• Responsible for maintaining accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
• Perform other administrative roles such as, but not limited to: Receive and deposit the daily income and account for any discrepancy; Issue official receipts and update the columnar entries; Prepare reimbursement forms for expenses incurred, accountable for any discrepancy.
• Participate in assessment-related programs and development programs such as: Participate in all trainings and examinations facilitated by China Headquarters and the Local Head Office; O-Elite examinations and interviews conducted by China Headquarters and the Local Head Office, and meet the required passing standard.
• Proactively promote and sell OPPO smartphones, IoT products, accessories, and aftersales services to walk-in customers while delivering an excellent customer experience.
• Achieve assigned monthly KPIs, including, but not limited to: Repair Order (RO) target; GMV target; Per Unit Sellout target; Accessory and IoT sales target, as applicable.
• Identify customer needs and recommend the most suitable products, accessories, and services to maximize customer satisfaction and increase store revenue.
• Actively upsell repair services by recommending genuine replacement parts, preventive maintenance services, extended service options, and complementary accessories whenever appropriate. Ensure every customer interaction is maximized as a sales opportunity while maintaining transparency and customer trust.
• Cross-sell OPPO devices and ecosystem products by leveraging aftersales interactions, converting service customers into potential sales opportunities.
• Maintain a thorough understanding of product specifications, promotions, pricing, and financing options to confidently present solutions and close sales.
• Build long-term customer relationships through excellent service, resulting in repeat purchases, referrals, and higher customer satisfaction.

Skills

Customer service

Sales

Technical support

Problem solving

Communication skills

Multitasking

Organizational skills

Education

Vocational certificate or equivalent

NCI TESDA certification recommended

Tools

Microsoft Office

Job description

Millennial Zeal Technology Corporation in the Philippines is seeking a Technical and Customer Service Support to assist walk-in customers with mobile phone repair services, accessory sales, software upgrades, and data backup guidance while ensuring proper repair procedures.

The role also covers asset and administrative management, including inventory control of spare parts, handling daily income, issuing receipts, and supporting trainings conducted by China Headquarters and Local Head Office.