Premium Tech Repair Concierge

Digits Trading Corporation; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Digits Trading Corporation is seeking a Service Consultant in the Philippines to serve as the first point of contact for customers seeking technical support, repair, and after-sales assistance. You will deliver a world-class Apple customer experience with accurate documentation and coordinated repair journeys from check-in to release.

As the face of the Apple Authorized Service Center, you will build trust through empathetic communication and operational excellence while ensuring compliance with

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Information Technology, Communications, or related field.
• 2+ years in customer service, retail, hospitality, or after-sales service.
• Experience with consumer electronics or premium retail is advantageous.
• Experience in an Apple Authorized Service Provider or Apple Retail environment preferred.

Responsibilities

• Welcome customers and provide premium service aligned with Apple's standards.
• Explain repair procedures, turnaround times, warranty coverage, AppleCare, and service fees.
• Document customer information and prepare accurate job orders per Apple standards.
• Manage appointments, communications, and expectations throughout the repair journey.
• Coordinate with technicians to ensure timely service completion and smooth flow.
• Educate customers about AppleCare and service programs, ensuring policy compliance.
• Process payments and maintain accurate customer records with privacy in mind.
• Maintain a clean, welcoming reception and participate in continuous improvement.
• Collaborate with store personnel to deliver a seamless customer experience.

Skills

Customer service

Communication

Problem solving

Documentation

Time management

Attention to detail

Apple product knowledge

Education

Bachelor's degree

Job description

Digits Trading Corporation is seeking a Service Consultant in the Philippines to serve as the first point of contact for customers seeking technical support, repair, and after-sales assistance. You will deliver a world-class Apple customer experience with accurate documentation and coordinated repair journeys from check-in to release.

As the face of the Apple Authorized Service Center, you will build trust through empathetic communication and operational excellence while ensuring compliance with