Service Center Lead: Tech Ops & Customer Experience

Digits Trading Corporation; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Digits Trading Corporation operates an Apple Authorized Service Center and seeks a Service Center Supervisor to oversee daily operations, ensure high customer satisfaction, and drive service quality. You will supervise frontliners and technicians, manage parts and inventory, and uphold Apple standards across the service center.

Join a team focused on operational excellence, 6S workplace practices, and achieving key KPIs while safeguarding confidential customer information and ensuring timely

Qualifications

• Bachelor's degree in a related field is required.
• 3–5 years of supervisory experience in customer service or operations.
• Experience in Apple Authorized Service Center environment is preferred.
• Ability to lead front-line and technical teams to meet KPIs.

Responsibilities

• Oversee day-to-day service center operations for efficiency.
• Ensure compliance with Apple standards and SOPs.
• Monitor KPIs: CSAT, SLA, TAT, and productivity.
• Lead Frontliners, Technicians, and Parts Custodians.
• Coordinate schedules, inventory, and financial controls.
• Coach staff to improve service quality and customer experience.

Skills

Supervisory experience

Customer service

Operations management

KPIs

Education

Bachelor's degree in Business Administration, Engineering, Information Technology, or related field

Job description

Digits Trading Corporation operates an Apple Authorized Service Center and seeks a Service Center Supervisor to oversee daily operations, ensure high customer satisfaction, and drive service quality. You will supervise frontliners and technicians, manage parts and inventory, and uphold Apple standards across the service center.

Join a team focused on operational excellence, 6S workplace practices, and achieving key KPIs while safeguarding confidential customer information and ensuring timely