Remote Apple Tech Support Advisor (L1)

ABSI; Metro Manila; Remote; PHP 250,000 - 420,000; Full time

Job summary

ABSI is hiring an Apple Technical Support Advisor (L1) to deliver friendly, first-line technical support for Apple devices and services from a quiet at-home workspace in the Philippines. You will diagnose basic issues, guide customers through solutions, and escalate when needed, while maintaining accurate CRM documentation.

Ideal candidates communicate clearly across phone, chat, or ticket channels, possess a proactive mindset to resolve issues quickly, and enjoy helping users get the most from

Qualifications

• Experience in technical support or customer service preferred.
• Excellent communication in English.

Responsibilities

• Provide first-line technical support for Apple devices and services.
• Diagnose basic issues and guide customers through solutions.
• Document interactions accurately in the CRM.

Skills

Clear communication

CRM documentation

Basic diagnostics

Customer support

Job description

ABSI is hiring an Apple Technical Support Advisor (L1) to deliver friendly, first-line technical support for Apple devices and services from a quiet at-home workspace in the Philippines. You will diagnose basic issues, guide customers through solutions, and escalate when needed, while maintaining accurate CRM documentation.

Ideal candidates communicate clearly across phone, chat, or ticket channels, possess a proactive mindset to resolve issues quickly, and enjoy helping users get the most from