Apple Tech Support Lead: Elevate iOS/macOS & Devices
ABSI
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Job summary
ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS/macOS/watchOS/tvOS support and collaborate with product and engineering teams to drive process improvements. Data confidentiality and service levels are a priority.
The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.
Responsibilities
- Guide a technical support team for Apple products (iOS/macOS/watchOS/tvOS).
- Resolve advanced Apple product issues with time-to-resolution focus.
- Lead by example to uphold top-tier customer experiences and service quality.
Job description
ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS/macOS/watchOS/tvOS support and collaborate with product and engineering teams to drive process improvements. Data confidentiality and service levels are a priority.
The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.
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