Apple Tech Support Lead: Elevate iOS/macOS & Devices

ABSI; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS, macOS, watchOS and tvOS support and collaborate with product and engineering teams to drive process improvements.

Data confidentiality and service levels are a priority. The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.

Qualifications

• Experience leading a technical support or customer engineering team.
• Strong knowledge of Apple platforms (iOS, macOS, watchOS, tvOS).
• Proven ability to mentor staff and manage performance.

Responsibilities

• Lead and mentor the Apple support team to deliver high CSAT and NPS scores.
• Collaborate with product and engineering teams to drive process improvements.
• Ensure data confidentiality and adherence to service levels.

Job description

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS/macOS/watchOS/tvOS support and collaborate with product and engineering teams to drive process improvements. Data confidentiality and service levels are a priority. The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.