Premium Hotel Reservations Account | BLENDED | Alabang

IGT Technologies Philippines Inc.; Muntinlupa; Presencial; PHP 201 000 - 290 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary Package

10% Night Differential

OT Pay/Holiday Pay/Performance‑Based

Performance-Based Incentives

HMO and Life Insurance from Day 1

Career Growth Opportunities

Fun and Dynamic Work Environment

Resumo da oferta

ATAIN in the Philippines is seeking dedicated, customer‑focused individuals to help travelers book unforgettable stays while building a rewarding career in the travel industry. Join our Blended Hotel Reservations team and deliver expert booking support and travel inquiries.

You will assist guests with reservation requests, suggest room options, handle calls and emails, and ensure accurate documentation. The role emphasizes exceptional service and a smooth booking experience in a fast paced

Qualificações

• At least 6 months of BPO experience.
• Excellent English communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work shifting schedules, weekends, and holidays.

Responsabilidades

• Assist customers with hotel reservation inquiries and booking requests.
• Recommend room options, upgrades, and hotel services based on needs.
• Handle inquiries via call and email with timely, accurate booking details.
• Deliver exceptional service to create a seamless booking experience.
• Process reservations, modifications, and cancellations accurately.
• Meet performance and service quality standards in a fast-paced environment.

Conhecimentos

BPO experience

English communication

Customer service

Problem-solving

Shift work

Formação académica

Senior High School / College undergrad

Descrição da oferta de emprego

ATAIN (formerly known as IGT Solutions) is looking for dedicated and customer-focused individuals who can help travelers book unforgettable stays while building a rewarding career in the travel industry! Join our Blended Hotel Reservations team and deliver exceptional customer experiences by assisting guests with their booking needs and travel inquiries.

Make an Impact...

• Assist customers with hotel reservation inquiries and booking requests.

• Recommend suitable room options, upgrades, and hotel services based on customer needs.

• Handle customer inquiries via call and email, ensuring timely responses and accurate documentation of booking details.

• Deliver exceptional customer service while creating a seamless booking experience.

• Accurately process reservations, modifications, and cancellations.

• Meet performance and service quality standards in a fast-paced environment.

Do You Have What It Takes?

• At least Senior High School Graduate (New Curriculum), HS Graduate (Old Curriculum), or College Undergrad is accepted.

• At least 6 months of BPO experience

• Preferably with sales experience (BPO or non-BPO)

• Excellent English communication skills

• Strong customer service and problem-solving skills

• Willing to work on shifting schedules, weekends, and holidays if required

Here’s What Awaits You

• Competitive Salary Package

• 10% Night Differential

• OT Pay/Holiday Pay/Performance‑Based Incentives

• Performance-Based Incentives

• HMO and Life Insurance from Day 1 coverage

• Career Growth Opportunities

• Fun and Dynamic Work Environment