START ASAP: Travel Consultants| 1 Year Exp | Mandaluyong

IGT Technologies Philippines Inc.; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Healthcare coverage

Paid leave credits

Night differential and holiday pay

Referral program

Training opportunities

Career growth

Team oriented culture

Job summary

Atain (formerly IGT Solutions) is hiring for a Customer Service Representative in Mandaluyong. You will be the first point of contact, delivering high-quality service and ensuring a positive customer experience.

Responsibilities include handling inquiries via phone, email, and other channels, resolving complaints, and processing travel-related requests. Join a team focused on improving service processes and customer satisfaction.

Qualifications

• At least 1 year of hands-on experience.
• High School Graduates with at least 1 year of call center experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Proficient in English (written and verbal).
• Able to work in a fast-paced, team-oriented environment.
• Willing to learn and adapt to new technologies and processes.
• Willing to work in Shaw, Mandaluyong City.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and other communication channels.
• Investigate and resolve complaints in a timely and professional manner.
• Handle travel-related requests such as reservations, ticketing, rebookings.
• Maintain detailed and organized records of customer interactions.
• Collaborate with cross-functional teams to ensure efficient issue resolution.
• Support continuous improvement in customer service processes and procedures.

Skills

Customer service

Call center

Communication

Problem solving

English proficiency

Team player

Education

High school diploma

Job description

Atain (formerly known as IGT Solutions) is looking for dedicated and customer-focused individuals with travel industry experience to join our growing team in Mandaluyong. As a Customer Service Representative, you will be the first point of contact for customers, delivering high-quality service and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and other communication channels
• Investigate and resolve complaints in a timely and professional manner
• Handling travel-related requests such as reservations, ticketing, rebookings.
• Maintain detailed and organized records of customer interactions
• Collaborate with cross-functional teams to ensure efficient issue resolution
• Support continuous improvement in customer service processes and procedures

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Qualifications:

• Applicants must have at least 1 year of hands-on experience
• High School Graduates with at least 1 year of call center experience
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Proficient in English (written and verbal)
• Able to work in a fast-paced, team-oriented environment
• Willing to learn and adapt to new technologies and processes
• Willing to work in Shaw, Mandaluyong City

What we offer:

At Atain (formerly known as IGT Solutions)we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits includes:

• Competitive salary package
• Performance-based incentives and bonuses
• Comprehensive Healthcare and Insurance coverage
• Paid leave credits (Vacation and Sick Leave)
• Night differential and holiday pay
• Referral program: Receive cash incentives for successfully referring your friends and relatives to join our company through our rewarding Employee Referral Program
• Training and continuous learning opportunities
• Career growth and promotion opportunities
• Supportive, inclusive, and team-oriented work environment

Why Join Atain?

Atain offers a dynamic workplace where your contributions are valued, your growth is supported, and your success is celebrated. Be part of a team that is committed to delivering excellent customer experiences and believes in growing people from within.