Premium Hotel Reservations Account | BLENDED | Alabang

Atain; Muntinlupa; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Night differential

OT Pay

Holiday Pay

Performance-based incentives

HMO from Day 1

Job summary

ATAIN is seeking dedicated individuals in the travel industry to join our Blended Hotel Reservations team. You will assist guests with booking needs and travel inquiries, delivering exceptional service and creating a seamless booking experience.

Responsibilities include processing reservations, modifications, and cancellations, while meeting performance and service quality standards in a fast-paced environment. A stable night shift accommodation and competitive pay are available.

Qualifications

• 6 months of BPO experience
• Strong customer service and problem-solving skills
• Willing to work on shifting schedules, weekends and holidays if required
• Preferably with sales experience (BPO or non-BPO)
• At least Senior High School Graduate (New Curriculum), HS Graduate (Old Curriculum), or College Undergrad is accepted.

Responsibilities

• Assist customers with hotel reservation inquiries and booking requests.
• Recommend suitable room options, upgrades, and hotel services based on customer needs.
• Handle customer inquiries via call and email, ensuring timely responses and accurate documentation of booking details.
• Deliver exceptional customer service while creating a seamless booking experience.
• Accurately process reservations, modifications, and cancellations.
• Meet performance and service quality standards in a fast-paced environment.

Skills

Customer service

Problem-solving

Education

Senior High School graduate

College undergrad

Job description

ATAIN (formerly known as IGT Solutions) is looking for dedicated and customer-focused individuals who can help travelers book unforgettable stays while building a rewarding career in the travel industry! Join our Blended Hotel Reservations team and deliver exceptional customer experiences by assisting guests with their booking needs and travel inquiries.

Make an Impact...

Assist customers with hotel reservation inquiries and booking requests.

Recommend suitable room options, upgrades, and hotel services based on customer needs.

Handle customer inquiries via call and email, ensuring timely responses and accurate documentation of booking details.

Deliver exceptional customer service while creating a seamless booking experience.

Accurately process reservations, modifications, and cancellations.

Meet performance and service quality standards in a fast-paced environment

Do You Have What It Takes?

At least Senior High School Graduate (New Curriculum), HS Graduate (Old Curriculum), or College Undergrad is accepted.

At least 6 months of BPO experience

Preferably with sales experience (BPO or non-BPO)

Strong customer service and problem-solving skills

Willing to work on shifting schedules, weekends, and holidays if required

Here's What Awaits You

Competitive Salary Package

10% Night Differential

OT Pay/Holiday Pay/Performance‑Based Incentives

Performance-Based Incentives

HMO and Life Insurance from Day 1 coverage

Fun and Dynamic Work Environment

Why Join Atain?

Atain offers a dynamic workplace where your contributions are valued, your growth is supported, and your success is celebrated. Be part of a team that is committed to delivering excellent customer experiences and believes in growing people from within