Premier Telco Support Specialist | HMO Day 1 & 30 Days PTO

Tap Growth ai; Iloilo City; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Wellness programs

HMO on day 1 for employee + free 3 dep

Quarterly Appraisals

Monthly Performance Incentives

Up to 30 days paid leave with up to 21

Job summary

Tap Growth ai is hiring a Customer Service Representative to deliver top-tier support and technical assistance to premier telecom clients. You will handle inquiries, assist with billing, and troubleshoot issues across channels, maintaining a high level of customer satisfaction.

The role emphasizes excellent communication, product knowledge, and proactive problem-solving to ensure exceptional service and accurate record-keeping. Shift schedules are expected.

Qualifications

• At least 18 years old.
• At least a high school/senior high school graduate.
• Good English communication & interaction skills.
• Amenable to shifting schedules.
• BPO experience preferred.

Responsibilities

• Maintain a positive and professional attitude while assisting customers.
• Respond promptly to customer inquiries through various communication channels.
• Effectively communicate with customers and demonstrate proficiency.
• Address and resolve customer complaints in a timely manner.
• Gain in-depth knowledge of our products for accurate customer assistance.
• Process orders, forms, applications, and requests with attention to detail.
• Keep thorough records of customer interactions, transactions, and feedback.
• Collaborate with colleagues as needed.
• Provide constructive feedback to improve customer service efficiency.
• Ensure overall customer satisfaction by delivering exceptional support.

Skills

English communication

Shifts/schedules

BPO experience (preferred)

Education

High school / Senior high school

Job description

Tap Growth ai is hiring a Customer Service Representative to deliver top-tier support and technical assistance to premier telecom clients. You will handle inquiries, assist with billing, and troubleshoot issues across channels, maintaining a high level of customer satisfaction.

The role emphasizes excellent communication, product knowledge, and proactive problem-solving to ensure exceptional service and accurate record-keeping. Shift schedules are expected.