Hybrid Telco Customer Support Specialist — Growth

Private Advertiser; Makati; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid Set up

HMO option

Incentive programs (up to Php 3,000)

Job summary

Private Advertiser is seeking a Customer Support Specialist to handle inquiries across telco products, including broadband, mobile, cloud PBX, and fibre. The role emphasizes clear communication, accurate record-keeping, and customer advocacy.

The ideal candidate maintains composure under pressure, is detail-oriented, and collaborates well with sales, carriers, and internal staff. Hybrid set-up and shift options support flexible work arrangements.

Qualifications

• Experience in customer service, ideally telco/BPO/IT support.
• Excellent spoken and written English, warm phone/chat manner.
• Experience with billing inquiries and basic troubleshooting.

Responsibilities

• Support customers with enquiries on telco products (broadband, mobile, cloud pbx, 1300/1800, fibre).
• Provide billing and technical support; handle queries and outages.
• Perform basic provisioning of mobile/internet orders as needed.
• Coordinate with sales, customers and carriers.
• Handle calls and respond to emails with timely follow-up.
• Manage multiple priorities and plan time effectively.
• Document enquiries and resolutions clearly.
• Assist with fault handling and escalation when required.

Skills

Customer service experience

Excellent English

Troubleshooting

Salesforce

CRM

MS Office

Record-keeping

Multi-tasking

Tools

Salesforce

Ticketing system

Job description

Private Advertiser is seeking a Customer Support Specialist to handle inquiries across telco products, including broadband, mobile, cloud PBX, and fibre. The role emphasizes clear communication, accurate record-keeping, and customer advocacy.

The ideal candidate maintains composure under pressure, is detail-oriented, and collaborates well with sales, carriers, and internal staff. Hybrid set-up and shift options support flexible work arrangements.