Premier Telco Customer Support Specialist

Tap Growth ai; Iloilo; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Wellness programs

HMO on day 1 for employee + free 3 deP

Quarterly appraisals

Monthly performance incentives

Paid leave up to 30 days (convertible)

Job summary

Tap Growth ai is seeking a Customer Service Representative in the Philippines (Iloilo) to deliver top-tier support for premier telecom clients. You will handle inquiries, troubleshoot issues, assist with billing, and ensure customer satisfaction through proactive communication.

Join a role with shift flexibility, wellness programs, and incentives. Candidates with BPO experience and strong English skills are encouraged to apply for urgent hiring.

Qualifications

• Must have good English communication and interaction skills.
• BPO experience preferred.
• Amenable to shifting schedules.
• At least 18 years old.
• High school/senior high school graduate required.

Responsibilities

• Maintain a positive and professional attitude while assisting customers.
• Respond promptly to customer inquiries through various channels.
• Effectively communicate with customers and demonstrate proficiency.
• Address and resolve customer complaints in a timely manner.
• Gain in-depth knowledge of products for accurate customer assistance.
• Process orders, forms, applications, and requests with attention to detail.
• Keep thorough records of customer interactions, transactions, and feedback.
• Collaborate with colleagues as needed.
• Provide constructive feedback to improve customer service efficiency.
• Ensure overall customer satisfaction by delivering exceptional support.

Skills

English proficiency

Customer service

Shift work

Education

High school diploma

Job description

Tap Growth ai is seeking a Customer Service Representative in the Philippines (Iloilo) to deliver top-tier support for premier telecom clients. You will handle inquiries, troubleshoot issues, assist with billing, and ensure customer satisfaction through proactive communication.

Join a role with shift flexibility, wellness programs, and incentives. Candidates with BPO experience and strong English skills are encouraged to apply for urgent hiring.